Helping A Special Customer

Sometimes we get a call that can really tug at your heartstrings!  Yesterday I took a call from a customer looking for a self storage unit because his mother who has Alzheimer’s disease had sold all of her belongings from her storage unit.  Luckily he was able to track down the person who purchased the items and recover them.  He was a little upset that he had to pay four times what they were bought for but at least he got them back.  She had several years’ worth of items and he wanted them back!!  He said she is obsessed with money right now and sold them because she did not think she had the money to pay for her storage unit.  He was very mad at her and I can understand but I also have worked with Alzheimer patients in the past so I knew what he was talking about.  I told him I have previously worked with that disease and that he should be patient with her.  She doesn’t really know what she is doing.  It’s a very horrible disease but there’s not much you can do but be patient and hope for better treatments or a cure.  Sometimes Alzheimer’s do get obsessed with certain aspects of their life as to keep control.  What I said to this customer seemed to make him feel better that I understood his frustration and he proceeded to reserve the self storage unit he was seeking.  By the end of the call I did feel sorry for him but at the same time I had calmed him down with my understanding of his situation.  There was a need for self storage and I helped out with a sad situation.  I felt good I could offer storage and some comforting words in his time of need. 

Written by Wendy Lane, PhoneSmart sales rep and business blog writer.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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