Happy Anniversary

This Friday we are celebrating PhoneSmart’s five year anniversary. On November 30, 2000, I was handed the keys to my office and our phone room which had four work stations and told to give it a go. I started by myself answering calls for 12 StorageMart stores. Today there are 25 of us at PhoneSmart. Between our call center, secret shopping, sales training, lead generating and marketing tracking services, we handle over 450 properties in 43 U.S. states and 4 Canadian provinces.

We will be closing the call center at 6:00 PM central time on Friday the 16th to allow all our employees to attend. All calls will be going to voicemail for your properties during this time. This is the first time we have ever closed the call center to have a celebration. And what a celebration it is going to be. Our staff decided the best way to get everyone to attend was to “Roast” me and have some fun at my expense. The first thought was actually a dunk tank, so everyone could throw balls at me and dunk me in cold water. Since it was close to winter time I thought a roast sounded warmer. I am sure I will be thoroughly embarrassed and that everyone will have a few good laughs.

We are also using the roast as a fund raiser for The Rainbow House in Columbia, MO.
( www.rainbowhousecolumbia.org ) The rainbow house is a shelter and service provider for children in difficult circumstances. Some children my have been removed from abusive households. Some are the children of a single parent who has recently become incarcerated. Some come from families who have recently become homeless and could no longer provide basic necessities.

We have been very fortunate. We have incomes, even though most of us would like to be able to move the decimal point on our pay checks over one space to the right. We have a place to call home, even if we don’t have enough room for our stuff and need a storage unit to help get organized.

Please go to the Rainbow house web site and make a contribution. It will make you feel better.

Five years is a big deal. Most new businesses never see a fifth year anniversary. There are always bumps and challenges in a new business. We rode them out and turned them into opportunities. We continued to hold on to our core mission, which is to provide excellent service to our internal and external customers while making money hand over fist for our clients and ourselves. We have met with a good deal of success. We are well known as a great company with very competent and very friendly sales people. We are also well known for the profits we create for our clients.

It has been my privilege to lead PhoneSmart through its early years and to work with all the great team members and clients along the way. I will also be recognizing some of our long term employees at the roast. Ten of our 25 team members have been with us for more than 2 years. Six have been with us 3 years or more. Our lead supervisor, Dana, will have her 5 year anniversary next week. This means we have a wealth of experience with which to serve you.

We wish you and yours the very best for this holiday season and for the new year!

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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