Greeting Turn Offs

How do you feel when you call a business and the greeting you get is a simple, “Hi, how can I help you?”

I’m not sure about you, but it just doesn’t sit well with me, especially if I’m not sure I dialed the right number. I have to go out of my way to ask if I called the right store. The impression that I get with these employees (businesses) is that they really don’t want to be there. They don’t want me to know who they are or what store I’ve called into.

My first question is usually “Did I dial Xyz store?” They answer with a simple “yes”. Now I’ve got to go out of my way again and ask whom I speaking to. I shouldn’t have to do that. They should tell me up front. It may sound a little picky, but when a caller calls into a business, they want to feel as if they are special. They want >#1 customer service with a smile. They don’t want to feel like the person answering the phone is trying to hide something. The caller shouldn’t have to feel like they are the ones having to try and “work” the call, or feel like they are bothering the employee.

It makes a big difference on how you answer the phone no matter if you work in storage or not. Some businesses have come up with some really clever ways of answering the phone and have seen there sales increase. Sometimes they will add a special to the their greeting or something else that catches the callers attention. So the next time you answer the phone, spice it up a little. Be enthused to get their call. Sound like you “want” to help them.