Getting the Info

There are a lot of different reasons that people call the call center. The primary reasons are to inquire about storage or to inquire about their account. In both cases, it is important to get correct information to get their question to the managers or to get a hot lead.

There are several ways that you can get a hot lead. The one sales technique that I like to use is the order blank close. The order blank close gets right to the point and asks them for their information. I perfected that type of close in telemarketing. In that job we went through the script and starting asking them their information. I had to work on that technique when got this job. With this job you go for the order blank close. For example, when a caller calls you go through the basic script. Sometimes you can ask for their name at the beginning or you can wait until you get through the agreements. I found that working through the agreements and then asking for the information works best for me. After getting agreement on price, I ask for their name and phone number. If the customer is not interested in purchasing a unit, then I tell them that I will get their information for my notes. The order blank close is a get way of getting them to get in the habit of saying “yes” and watching your sales increase.