Even In Self Storage Little Things Mean A Lot

When I am taking calls in the evening at the PhoneSmart call center I am often speaking with a current tenant requesting information about a notice or bill received. In most cases I can listen to the complaint or question but am unable to offer much help other than transferring the caller to voice mail. This is not always a popular option as the caller may feel brushed off or perhaps they have already left a message and are feeling neglected because no one has returned the call.

We have a new company that we are answering for. This company does not have us send the caller to voice mail, but instead, we take the name and number and unit number and type out the message to send in the same manner as a hot lead is sent. Many of these callers seem to be more soothed and reassured by the fact that I am listening to the question or complaint and they can hear me typing as we speak. Perhaps more companies could follow suit.

From my experience in customer service I have learned that an unhappy customer can be soothed if they believe that someone is taking the time to acknowledge the problem and take some sort of action on their behalf. I think that all of us would happy to type out a simple message for the caller if it will help improve customer relations with their self storage facility. This would be a powerful sales technique as well because that person could become a powerful ad agent for the facility.

One happy customer can lead to a sales increase.

Written by Kay Johnson PhoneSmart call center blog editor. Thank you for visiting our blog we offer an insider view of the self storage industry. We are PhoneSmart your off site sale force call center in Columbia, Missouria href=” http://Illinois-Aurora-60540-self-storage.storage-mart.net ” target=”_blank”>Your local self storage unit provider in 819 N. Eola Rd. Aurora, IL. 60504

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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