Even flies can’t catch us…

Today’s self storage blog comes from Kay. Over the last year and a half she has become a self storage insider, talking to thousands of callers and learning the sales techniques that help us help callers rent a storage unit with you.

Well! This is supposed to be a slow time of year but at Phone Smart things are jumping.

We are all involved in some training, trying to hone our skills. There is the Secret Shopping and Evaluations and new stores are coming our way thick and fast. ( It’s all enough to turn a poor country girl’s head)

It seems that the new year has just begun but we are already thinking about February schedules. It has been unseasonably warm here. While other parts of our nation are recovering from devastations of last year and there are wildfires on the prairies, we have fared much better. We always have our share of wind and lightning but it seems that Missouri dodged the bullet pretty well last year.

There is a tingle of excitement here. New people are coming in; there are more Spanish speakers available. The new stores bring new learning experiences with them and the future seems to be only upward.

Somewhere in the last year and ½ that I have been here I have stopped thinking of it as
“just” storage. A good friend of mine here posted last month about her need to place her belongings in a safe place while she looked for a new place to live. She put a human face on the storage units that was not there for me before.

Most people going into storage are experiencing some problem or situation that leaves them with the possibility of losing things that precious to them during their discomfort. We offer to them a friendly voice and real help with their storage needs. We answer many questions that we feel are a good service to our store managers i.e. “what time does the gate close?” “What time can I get in tomorrow to pay my bill?” “are there bigger/smaller” units available?” “Will they be open on the holiday?”

We are here to serve and aim to please. We work hard and even find time to share a friendly moment with a co-worker. We keep moving. As my Father always remarked “Ain’t no flies on us”

KAY

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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