Empathize With Storage Customers

James had a lot of things on his mind these days. Not only does he have to get ready for his bar exam for law school, he also has to deal with one of the things in life that no one likes to deal with, the passing of a loved one.

James is a young guy with limited family and the best family that he had just passed away in the way of his brother. With his mom and dad not being around for over half of his life, he had to be the one to organize the funeral arrangements and make sure that all of the belongings of his brother were out of his small apartment. With the exam being days away and the funeral being even closer, James is under a tremendous amount of stress that he should not have to deal with at this time in his life. No matter if James was ready for it or not, it is here for him to take care of.

One of the small things that James had to deal with was deciding what to do with the belongings of his brother. He thought about putting the belongings into a mini self storage space. At least one thing about the passing of his brother was that James had enough life insurance for the funeral cost and a little extra. So James did not have to worry about money to pay for the mini self storage space.

James took time one day to call around and see which place would be good for him to store at until he could figure out what he should do with all this extra stuff. James was really in no condition to make these phone calls to these different facilities, but he did not want his let his brother down.

James called the first mini self storage place on his list and he did not know what to expect. In his current condition he just wanted some straight up answers in how to get all of this done. When he called the facility and they answered the phone, the associate was rather rude. James asked some questions regarding mini self storage and the associate just said that the space he needs is a 5×10 and the price is 100 bucks. James said ok and continued to ask more questions about storing like where are they located? Is there anything else that he needs in order to store? Are there any specials? The associate rudely responded with, the price that was given is the price he would pay and then hung up the phone on him. That really upset James especially in his current state of mind. James did not want to deal with this anymore, but he knew that he had to do it.

He gathered enough energy and collected himself to make the next phone call. He decided to call a facility that was close to him and convenient so he would not have to go off to far to get things out if he needed to. The associate answered the phone and was very nice and courteous to James and his needs. The associated empathized with James as the associate also had a family member pass recently and told him that they had to remove all their belongings as well. It was not an easy process but it had to do what he had to do.

That associate walked James through the mini self storage process in order to have everything in order for the move and storing. The associate sold the facility to James letting him know how secure the belongings of his brother would be. They went on to discuss all the necessary things needed in order to process the rent agreement. James felt a lot better about storing there. He told the associate that they made the search for mini self storage easier for him and helps him a tremendous amount. James ended up storing there for three years until he finally was able to depart with the belongings of his brother.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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