Customers who know what they DON’T want

As a customer I am the type that does not want the sales spiel. I want what I want and I try to forewarn the salesperson before they approach me. This happened when I purchased my new vehicle. I went into the office and told the salesman that I was interested in purchasing a vehicle this is very much like the opening statement some of our callers use. The next thing I told him the exact color of car that I DIDN’T want. I specifically said no red, white or black car. Our callers often have a definite size in mind. The majority of the car lot was filled with the colors that I was not interested in as sometimes our storage facilities may have units that the caller does not want. So what to do next? Of course offer what we do have. This is what happened with the car salesman and I. He offered me a maroon, and eggshell color car. This irritated me, but I understood that it was not red or white. I applaud his efforts but I declined.

This is how our customers relate to us as well. We offer them two sizes to make up the one size that they need to accommodate them even though it is not what they originally asked for. After the color issue was taken care of I went on to tell the salesman that I wanted a CD player, power locks and windows. I also made it clear that I wanted an automatic transmission and not a stick shift. We often get callers like this as well. They know exactly what they want. They know the dimensions of the boxes to the dimensions of the couch and other belongings that are needed. Then we are on the other end as phone representatives waiting for them to take a breath and let us tell them what we can do to help. I am certain that the salesman was the same way with me.

Although I ended up with everything that I wanted except the power locks and windows, I was a satisfied customer. This is what happens with our customers, we may not be able to meet their EVERY want, when we do our best and they are a satisfied customer driving happily to their new storage unit just as I happily drove away my new vehicle.