Customers at the gate

One thing we deal with a lot at PhoneSmart is the potential customer at your gate after you have already closed the office. Some of our clients have an on-call staff person who can meet these after-hours rentals and get them signed up. Other clients never do after-hours rentals. Either way is fine with us as long as we know what to tell people. Sometimes we can take a reservation for that after hours person and have them come back in the morning to rent. Other times we have to tell them “Too bad, so sad” in as nice a way as possible. I know some operators are trying to automate the whole move-in process so people can take care of themselves. This is great, except your lawyer would tell you that you need a clean lease and you need to have checked ID before allowing someone to put their stuff in your place. So how do you handle the after-hours rentals? What works best for you? It does make sense to have someone available for after-hours rentals, because the value of an extra rental might be $500- $1,500 on average depending on your market. Bye for now, Tron.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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