Confidence Is Power

Having confidence is a big part of your everyday life. Having confidence in what you do helps you be successful in the things that you do. When I was attending college, I majored in broadcasting. I wanted to have an emphasis on radio broadcasting. Just like anything you do, you have to learn the basics first. I learned the radio history, how to work the board and the theory behind it. However, there isn’t anything like the first time being on a live broadcast. Of course, for the first few minutes I was nervous. I had to learn which button to push where to push it. It was a lot of multi-tasking involved with that job.

The main issue I have seen since I have worked on our call center role-play hotline and I observed through watching the trainees is confidence. There are several ways to help you gain the confidence you need in the self storage business. The one thing I have learned is that repetition is power. Repetition is one of the major ways that we learn how to sell self storage in the call center. People in advertising use this technique all the time to influence you to buy their product. They plant the seed in your mind and then keep hitting you with the ad over and over. This technique can also help you in the self storage industry. If you are having trouble with the script, read it word for word. Take it home and read it out loud as many times as you can. The repetition will stick in your mind and you’ll know what to say and when to say it. It’s also helpful to come up with ways to know where the information is. The way was taught is to look at the screen as a baseball field. Know what information is on first, second, third, and home base and keep saying those things to yourself. Doing these things will give you the confidence you need to help customers in the self storage industry. I hope that this business blog entry will help you gain confidence in selling self-storage.