Co-Worker Service

Tron Jordheim, (the big guy himself), director of operations at the Phone Smart call center reflects on the need for comfort in the call center environment.

Time and time again, especially in an office setting we find that people try to make something, anything, their own. The major point is this is our place of employment, a temporary place where we come to do our work. This is not our home we can only try to make it as close to home as possible, for the short period of time that we will be here.

Due to the hiring increase with people coming and going, there is no way that anyone can claim a cubicle as their own whether they have been here 5 years or 5 days. Being considerate of your surroundings and your co-workers belongings is totally respectful, on the other hand, it is disrespectful to put people in the state of mind that they are invading someone space with the comparison to a home environment. Invading someone’s home and sitting at an open cubicle is on two totally different levels. How do you think a new hire feels when they hear and/or see this type of possessive attitude? This attitude can make a new person feel uncomfortable with their surroundings. When you make a person feel uncomfortable and unattached to the seasoned reps there is a feeling of separation. Personally, I want to be in an office setting that feels like home, with family!!