Cheat Sheets and Brain Freeze…
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Welcome to the PhoneSmart blog, an insider diary of the self-storage industry.
Robin Turner, call center manager addresses a training issue of great importance to phone center operators
Why would you NOT want to use cheat sheets? Do they clutter your area? Do you already know all of the information? It’s not pretty to look at?All of us, at one time or another have had brain freeze… other than from slush.
Just because you know the materials, you could always have an off day and simply NOT be prepared with a back up plan if you don’t have cheat sheets near by to get you out of a jam. Cheat sheets come in very handy and can save you from losing a sale.Whether you have a packet of information ready at your fingertips, or sheets posted in your work area for quick reference… you’ll be better prepared to handle the job. I suggest that you post them if possible. (They’re easier to look for without having to flip through pages, which can take a little more time to retrieve the info. you’re looking for).This insures that if you get distracted for whatever reason, you have back up! And make sure you update your materials from time to time as information changes.If you don’t already have cheat sheets handy, it may take a bit of getting used to. But once you have it laid out and easy to read, I’m sure you’ll notice that it saves you from time to time. It’s always best to be safe than sorry.We have found this most helpful since we deal with self storage, property management and apartment communities.PhoneSmart Your Source for Lead Generation
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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