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Safety First for Collingwood StorageBy admin on July 20, 2010 | 93 Comments
Safety and security should be your number one thing to look for when you are looking for Collingwood storage spaces. A lot of potential tenants make the mistake of placing a great deal of importance on the price of the monthly rental. This is the wrong way to go about it. Here is an example. If you were to grab prices from twenty different properties, you would find one or two that are way higher than the other locations around. You would also find one or two that are a lot cheaper. The other sixteen to eighteen properties are going to have a very similar monthly rate. This is not something that most people realize.
When you are looking for Collingwood storage space you should not go with the most expensive in the area because there is no way that they are that much better than the best of the other facilities. That is unless you have unlimited money. In that case, you might as well go with the most expensive place in town. In fact, you should just build your own storage facility. You should definitely not go with the absolute cheapest, either. Chances are you will not feel safe visiting the property or in storing your valuable there, either. You will want to find a facility that has all the pieces in place in terms of security but does not break the bank and ruin the monthly budget.
The security measures that the Collingwood storage location has in place are a good indicator as to how seriously the management and ownership of the property are in giving you the best storage experience possible. There are a few security features that they should have. The site should be surrounded by security fencing with a pin access controlled gate. The fencing should be tall and set up to actually keep people out and not just there for show. Some properties have big holes in the fence or a short fence which defeats the entire purpose of having a fence to begin with. They should also feature video camera surveillance so that they are able to catch crooks in the act and also to deter them from even trying in the first place. The lock can also make a big difference when you are truly looking for the best security possible. Normal locks can be bought at most sites and they are fine and should keep your things pretty safe and secure. However, for a few extra dollars, most every Collingwood storage property will offer what are called disc locks. They are round like hockey pucks and are impossible to cut. They are very high security and are recommended to those that take security very seriously.
There are other things besides security that do factor in, but some would consider it to be the most important aspect of the storage shopping process. The actual location of the Collingwood storage store is also very important. You also want to see if there are any move in specials because that could potentially save you a lot of money. You will want to make sure that you find out if there is a long term stay required or if it is just month to month. It would be wise to get set up with a month to month lease just in case.
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Protected Storage PlaceBy admin on February 25, 2009 | 113 Comments
A protected storage is one of the fundamental attributes that is desired by people who want to store items in paid storehouses. Many of the storehouse operators provide total safety to items kept in their storehouses with sophisticated safety equipment. They allow only authorized users to access their storehouses. They have sophisticated technology to identify people. They have biometric recognition systems which help them in identifying people by their thumb impressions. Their security infrastructure ranges over a number of levels. Their organizational policies are designed to heighten the safety.
A protected storage system can be ensured by using computer real estate software that helps in monitoring the movement around the storehouses and also helps in keeping a record of the people accessing the storehouses. They have communication protocols that allow them to communicate effectively during any emergency. There are a lot of issues that need to be considered while thinking about installing a safety system in a storehouse. The first thing that needs to be done is to make it accessible to authorized people and also to allot authorized people to supervise it. Authorized corporations and agencies should access it. The software systems that are designed for ensuring security should be so designed that it will be difficult for even the most experienced hacker to hack it.
The network of the protected storage system must remain unaffected during any kind of usage of the system and under any environmental conditions. The software system should always be kept free from the threat s of viruses, Trojans and worms and any other malicious code. All important data should be encrypted and only authorized persons should be able to decipher it. Applications that are not actually vital for running the computerized system should be disabled so that they do not get downloaded onto the computer and cause any harmful code to enter the computer in the process. Moreover, some spyware might also enter the computer and relay all important information to remotely located resources.
A protected storage system must have a good operating system. The operating system should be robust and it should be up to date. It should be able to handle any virus threats. All the updates should be installed for the operating system and computerized security software only periodically. Redundancy will actually help in saving a lot of vital data in the case of any computer hardware and software problems. The data should be backed up in another hard disk so that it is saved and retrieved in the case of any damage to the primary source of data. The staff that handles the security system should be informed of the different precautions that have been taken by the administration to ensure security.
The efficiency of a protected storage system can be determined in a couple of ways. The security system should be reasonably priced. Its cost should be much less than the worth of the data that is stored in the system. It should also be a tough system. A hacker should find it very expensive to hack it. The computerized safety system should be taken as another other technological system that is implemented. It should cost less than the value of the data that is kept in it. Stealing the asset should prove to be more costly than the worth of the asset itself.
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Urban Storage SaversBy admin on December 27, 2008 | 185 Comments
Storage of valuable items should be done carefully and many people are taking the help of public storing firms to store their precious items. Owing to lack of sufficient storing area in small urban accommodations, people cannot store a lot of their household goods in an efficient manner. Due to this, these items get damaged over time. Many times public storing areas provide excellent security to the items and are a cheaper alternative other than to buy real estate . They are equipped with the latest safety equipment.
Public storing areas are designed for a convenient and cost effective preservation of items. But one needs to plan the most efficient way of storing items beforehand to derive maximum benefits. As a rule of thumb, if one intends to use a storage area very frequently, it is always better to opt for a large area than opt for a small one and cram up all the belongings in it.
Good firms that provide public storing areas abide by formally written agreements that contain the terms and conditions for usage of the storing areas. The tenant is asked to go through the rules laid out in the agreement and hire the storing areas only after being convinced about the rules laid out in the agreement. The tenant can ask questions to clarify any doubts or if he has any objections to the stated terms of contract. The tenants are generally requested to make a special note of their monthly payment dates for hiring the storage area. The tenants should provide their credentials to the storing firms before hiring their warehouses. They have to mention their contact addresses and telephone numbers, so that the officials of the firm can contact them as and when required. The tenants should also, preferably, mention any changes that they want in writing.
One of the most fundamental steps in selecting an area for storing items is to first plan out the exact size of the storing area that is to be hired. Too small areas will result in cramming up the items for storing, which might actually damage the items. Extra large areas will not only prove to be a waste, but also expensive. The next step of planning requires one to arrange the items in the storage area in such a way that they are easily accessible. The items that are accessed most frequently should be placed in the front of the storing area and those that are rarely accessed should be placed at the back. The infrequently accessed items should be first placed in the rear of the storing area and the most frequently accessed ones should be placed in the front later on. While placing items, care should be taken to leave some place between rows of the items for walking. This will allow one to easily move between the items so that he can conveniently and quickly access any item that he wants from any part of the storehouse.
Special care should be taken while packing items in boxes. The heavy items should be placed at the bottom and the light ones should be placed on top of them. It is always recommended to locate boxes of the same sizes in the same place in the storage area because it is easier to stack items of the same size together. One should not store items that are prohibited in the storing areas.
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TeamworkBy admin on December 26, 2006 | No Comments
Teamwork is key to the success of any business. Self Storage is no exception and should strive to build a fun, energetic atmosphere. Some exciting ideas to help encourage teamwork are:• set a goal for your employees to reach and have a party when they’ve reached it. Use occupancy rates, reservations, secret shopping scores, etc. for some ideas to set goals.• Have a short contest. Randomly pick teams and choose what the contest will be. Entice the teams with a prize they can all share together.• Give your employees gift cards, candy, and prizes out of the blue and not necessarily for any reason. This will boost them up and make them want to keep doing a great job.Be creative and let the employees get involved when setting up the details of your goals.It’s also important to the teamwork atmosphere to have a fair and safe working environment. Don’t delay in addressing conflict; the longer it’s ignored the more it can grow. Productivity reflects in employee performance if conflict is allowed to go unchecked. Your employees will appreciate a calm workplace and your business will appreciate a smoother operation. This is not a sales technique but can definitely lead to a sales increase in profit.Written by: Sarah Little, Total Quality Assurance Executive.Thanks for reading PhoneSmart’s call center blog, the insider view of self storage and secret shopping.We are PhoneSmart your off site sales force call center in Columbia, MissouriYour local self storage unit provider in 2727 Shermer Rd. Northbrook, IL. 60062
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Customer Service in Self StorageBy admin on December 14, 2006 | 109 Comments
Welcome to PhoneSmart’s self storage blog, an inside peek at the self storage industry, its trends and funny stories.
Written by Ronald Smith PhoneSmart call center reservations specialist and business blog writer.
I want to make comments in this self storage blog on taking ownership. Customers already have their preconceived ideas about the customer service industry. The number one reason people do not buy the product again or come back in retail is because of the way they were treated or the problems went unresolved.In the self storage industry, retention is a big part of sales. If customer feels like their needs are not being met, they will go in search of another storage facility. Customers already expect to have a bad experience whether they are dealing with managers their onsite or a call center. It is our job to exceed their expectations. There is nothing wrong with not knowing the answer to a question. Make sure that you do everything possible to find the answer to their problem. If you can’t do it right then, make sure you call them back and research their issue. When dealing with customers, try to avoid negative statements like “I think,” “I can’t,” I don’t know,” or “I guess.” You can use statements such as, “I can take care of that for you” or “The best thing I can do for you is.” These statements let the customer know that you are going to offer them a solution to their problem. With all of the selections in storage that the customers have, it’s our job to provide an unmatched value in service and selection.We are PhoneSmart; you’re off site sales force call center in Columbia, Missouri.
Your local self storage unit provider in 9012 NW Prairie View Rd. Kansas City, MO.
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From Sea to Shining SeaKay Johnson, PhoneSmart Bog Editor reflects on the weather.Welcome to the PhoneSmart call center bog, an inside view of the self-storage industry.One thing for certain, bad weather creates need for self storage. In the 2 years that I have worked here hurricanes, tornados, floods, wildfires, earthquakes, and mudslides have disrupted people’s lives throughout our nation. It seems that the weather rules are changing. As I recall mudslides were usually in California. The recent heavy rains and mudslides in Virginia, Washington D.C. and the Northeast have created havoc in many communities. No doubt there will be a need for storage while evacuated and displaced families wait to move back to their homes. Insurance may very well pay for contents before the home is habitable again. Where will all of those folks go until things are set back in order?When I was a little girl my Great Aunt Verse lived just over a levee from the Mississippi River near the Missouri and Iowa border. Every spring the river would rise and threaten to come over the levee. Even if the levee held what they called “seep water” would encroach upon the homes at the base of the levee. The water was muddy and when it receded, it left a thick, gooey, smelly mud that had to be cleaned out very soon before it dried. There would be snakes in the walls of the house and the floors and wallpaper were generally ruined. Every spring she would put up new wallpaper and every spring it would be ruined. The furniture was usually moved to the attic as the water was rising and sometimes into the hayloft of the big barn that stood across the road. This was all that was available to keep from harming priceless pieces of furniture and memories that had been carried from Ireland on a steamship and then carted through mountain passes and river valleys on horse drawn wagons and carts pulled by oxen to this life of freedom and plenty in the heartland.I can sympathize with people who are faced with the destruction and loss of things that symbolize their history. I am happy to be able to assist them in finding a safe space for these treasures.
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Life on the PhonesBy admin on July 4, 2006 | 2 Comments
Laurie Cox PhoneSmart Outbound Sales Project Manager speaks out on customer satisfaction
Welcome to the PhoneSmart self storage blog, a diary of the self storage and call center industry.
Customer Satisfaction is a common phrase in the sales industry, but what does it really mean?To me it implies providing your product or service to a consumer in a specified time frame at a fair rate. It is a pretty simple task, unless you are trying too hard to sell your product.There are many call centers representing clients of various industries across the globe. Typically they develop whatever script works for their area of expertise. Ours is storage. We recently began a role-play help line to teach managers how to improve their phone skills when it comes to storage inquiries. The positive feedback has been amazing.One of the biggest problems we encounter is a long-winded manager. These are the folks that spend most of their time during a phone inquiry discussing the amenities of their facility. An average call should not take more than 3 minutes from start to finish (ring to reservation). Often,our long-winded managers take such pride in their facility that they forget the consumer is already slightly inconvenienced. Bottom line is that most consumers in this industry want to rent a unit at a property right around the corner from them at the lowest rate in town. Sell your convenience, touch on your strongest amenity quickly, and make the sale.From the get-go we have a difficult task of bringing our product to the consumer in a specified time frame at a fair rate. Keep in mind that in today’s world of cell phones and daytime minute charges, keeping the call to a minimum length may be your best amenity of all.PhoneSmart Your Source for Lead Generation
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We’re Not Mind Readers
Julio Montes, PhoneSmart’s new evening supervisor has a point about “manager” calls.
Welcome to our Self Storage/Call Center blog. PhoneSmart offers a window into the world of the self-storage industry.
At one point or another all of us have mislabeled a call as a manager call. Whatever the reason may have been, we didn’t do our job unless we specifically asked the customer if they needed storage. I admit when I first started that I was guilty of that a couple of times, especially when the customer specifically asked for the manager. After a while I started getting myself into the habit of asking the customer if they needed help with storage, or if they just needed to speak with the manager. And, I noticed that not all those calls resulted in a manager call. I have gotten a credit card reservation several times by simply asking that question. Every now and then they will just need to speak with the manager, but why not ask? The worst they can say is that they need the manager, and you do end up with a manager call. But think of what you have to gain. You can end up getting a credit card reservation or at least a hot lead. Either way it’s the best way to keep percentages up and make extra commissions. After all, we’re not mind readers so we need to make sure we’re thorough.PhoneSmart Your Source for Lead Generation
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It’s about the FundamentalsBy admin on November 23, 2005 | No Comments
You read a lot in my stories about basic sales fundamentals. I write a lot about fundamentals because if you are not always practicing, you may be getting soft. It is no different than getting your physical exercise. You always do your warm-ups and your basic routines first, even if you are working on specific strength building or endurance training. So why wouldn’t you continue to review and refresh fundamentals of selling.
If you are getting bored with fundamentals, I’ll let you in on the next level of selling. You may not be too impressed. You may think I am cheating you. You may think I am just blowing smoke. But like the children’s fairy tales we all love, you have all you need inside you already. You just have to be trained to use these traits and you have to be ready to use them. Look at all the masters of any pursuit. You will see that the advanced work is in the “doing”.
Lance Armstrong may do a lot of training and a lot of work on fundamentals. But when it comes to race day, he is peddling and he is pacing himself. That is about it, isn’t it?
Some of you may like to golf. Do you think Tiger Woods or any of his peers go to a tournament without playing lots of practice rounds and working on all the aspects of their game that they think need attention?
Some of you may like Chinese martial arts flicks, like the old Bruce Lee movies. Bruce Lee developed a style of fighting that incorporated all the styles but had no specific style itself. Bruce Lee studied many styles and perfected their forms and fundamentals. Then when the fight scene came, he improvised based on his opponent’s approach and let all his forms fly to the wind. He just fought.
Some of you like jazz music. Many of the jazz musicians have years of training in theory and performance. Some went through classical training and could perform with any orchestra. But when it is time to do a solo or improvise off of a popular tune, you get whatever the musician is feeling and whatever counter-play the other musicians are creating.
So it is in selling. When you know your basics, you throw yourself into the selling arena with abandon. Your goal is to make a new friend, pre-empt obstacles or concerns that might threaten the sale and politely, professionally and persistently make the deal.
You do not know what sort of a prospect you have until you start to ask some good questions. You don’t know where the advantage in your offering lies for your prospect until you listen to the answers. You won’t know how to help that prospect talk himself into the sale unless you can handle the obstacles and concerns that you tried to pre-empt.
You won’t know if you can seal the deal now or later until you start asking for a decision.
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Cost of gas changing storage buying?By admin on August 22, 2005 | 20 Comments
Welcome to the self storage blog, our diary of the self storage business.
We are noticing the beginning of a change in consumer behavior. The cost of gasoline is starting to make it too costly to drive to a storage place to look at it before renting. So guess what? People are using their phones more than they used to to shop before they buy. This is not just wishful thinking on my part, hoping that more people use the phone more, so we can take more phone calls and create more value for our clients. We have heard this from a few shoppers on the phone when we have helped them make a storage decision. We have heard it from our sales evaluators who monitor phone calls and have heard people talking about it.
I don’t know if you are starting to see this yourself. When people are driving by your place anyway, the cost of pulling in your driveway may not be much for the buyer to think about. But if they have to go out of their way at all, especially if they drive a gas guzzler, they are going to start heading home and driving the least miles possible.
This happened to me personally yesterday. My family was going to meet my up for dinner. My portion of the clan got there a little early. We were tempted to drive around for a few minutes to look at a new shopping center coming up or to just go over to the park and back. But we decided that at almost $3.00 a gallon in our big vehicle that gets only about 13 miles a gallon, that we better go park in the restaurant parking lot and sit in the vehicle and visit while we waited.
Be on the look out for your phone to ring more than it used to
Bye for now, Tron