Ok. I am going to say it right here and now. Customers do not always know what they are talking about when they are looking for self storage. Ok the truth is out. I am making light of this topic, but the truth is that self storage customers seem to call with some outrageous, preconceived idea that they know more about storage than any storage agent or property manager. That is just like telling me that I do not know more than a rocket scientist. Ok, well that is a bad comparison, but you know what I mean. There are millions of different professions out there and the person that is actually doing the work will be the one who knows the most about it.
It is just silly to think that if you have never rented storage before that you could walk into a self storage facility and tell the manager what you want. That manager will do their best not to laugh in your face and to take over the conversation. They have had many people walk into their office and let them know what the deal is. There are actually customers who get mad when the manager does not give them the answer they want to hear. I am sorry, you are naïve to think that you can get a one hundred square foot unit in New York for only fifty dollars. Unfortunately people will freak out when hear they are not going to find what they are looking for, but the manager is prepared. They just have to make sure they do not laugh at the customer. That will make the customer mad.
Self storage customers are a different breed of shoppers. The reality of it is that they believe that they can assign a value to an empty space, they are always way off of their mark. Now if a customer has done their due diligence and done some shopping around then they will find that maybe their idea of storage prices are not where they thought they should be. Sometimes it is not just the price the self storage customer has not thought about when they are calling. They sometimes want the self storage managers to be mind readers. They want the managers to figure out what the customer is storing then recommend the right size for them. This is magic act that I love to see.
Customers call looking for self storage and they are not sure what they are storing at this point. They just do not think about the idea that they just do not understand that the price is completely reliant on the space you choose. The space you choose is the is dependant on the amount of things you are storing. So as you see, if you do not know what you are storing then you can’t be given an accurate price. This is where it gets tricky. When a customer hears that, they just want to know all the prices and then choose which one they will store in later. Well that is not how it works. Self storage managers do not just want to give out a bunch of prices. They want to give a price and then have the customer rent. Customers do not always realize this. They feel they are entitled to the price and the manager should honor this.
To wrap this up, the people that are working in storage are the storage experts. Customer should stop arguing with them and let them be of service. The manager wants to help these customers if they are allowed to do so. There are many times in which the manager and the customer will not agree on something. Most managers will do their best job to assist a customer with any situation they are involved in. As a customer, whatever you do for a living, you will be the expert in that. No matter how much research you do, there will always be the person at the store, that is more of an expert than you are.
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