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  • Self Storage Solutions For Business and Home
    By admin on March 27, 2009 | 2 Comments2 Comments  Comments

    Storing solutions are in huge demand these days. There are several situations when you may need to avail these reliable yet highly affordable services. For example, you may be planning to relocate to a different place and are looking for a storing space for your belongings for a short or long period of time. Likewise, even businesspersons may need to rent some extra space to store the general clutter or boxes of files and archives. There are different types of units available in these storerooms. You can choose the one that is the most suitable for your specific needs and requirements.

    Renting Extra Space for Business     

    If you are running a business, you probably have lots of paperwork and archives that you no longer need in your office, but you are still keeping it for informational use. You may need these papers back at a specific point of time in future, especially for reference purpose. However, the problem here is that if you keep them stored in your office, it will actually capture a large space in your office. Secure storing solutions can be a great way to deal with such documents and archives. Because of the rapidly increasing competition in the market, every facility tries to offer their services at a very low price. Most of them will charge you a certain amount of money on a monthly basis. The actual fee will vary depending upon the amount of space you are renting. This way, it is undoubtedly an ideal solution for your office clutter.          

    However, it is always worth doing some research and comparison-shopping before you sign up with a particular storeroom. There are several factors that you have to consider, such as the size of the units, whether the units you are renting have climate control features, and whether the price they are charging is reasonable enough. Obviously a reasonable price for you is the one that easily fits into your budget. The best type of self storage solutions are the ones that offer advanced features at highly competitive rates. The kind of everyday access that they provide to you also matters a lot. You most probably want to be in full control of when you want to access your storing units.

    Renting Extra Space for Household Items    

    Whether you are moving home or running a large home improvement project, you need a safe and secure extra space to store your household items for a certain period of time. In fact, if your new home is much smaller than the old one, you probably need self storage solutions for a very long period. You can store anything in these units. It can be a car, furniture, or just anything. However, there are a few items that are restricted, such as toxic elements, and oil and gases, and other such things. You are recommended to talk to the manager of the storeroom facility to get complete details about what you can store and what you cannot store in their facility.  

    With the rapidly growing popularity of these storerooms, there has been a boom in this industry in the last few years. There are storing houses available at almost each and every nook and corner of your city or town. You can easily find several storing solutions located quite close to your home or office.

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  • A Horse of a Different Color
    By admin on October 18, 2006 | No Comments  Comments

    Written by: guest blogger Angela Lechtenberg

    Welcome to PhoneSmart’s Self Storage Blog, a self storage diary about our call center and sales techniques.

    Is there a for-or-against argument for being what I call a customer chameleon? When you are dealing with potential customers how much should you change your attitude or personality in order to identify with them? I use this term because that is what I think of when someone changes their tactics because they think that if they are more like the customers they are dealing with the customers are more likely to feel comfortable. If your “personality colors” are like my colors then I will understand you, relate to you and maybe even buy from you. I think the idea is good in theory but in reality this technique can be overused and will probably backfire on you.

    Customers are smarter than they are given credit for, and they can spot a fake. If you’re on the phone in your office in the southern part of the country and you happen to be speaking to someone in an urban setting on the east coast you may feel yourself slipping into your customer’s accent and automatically adopting some of their dialect in order to connect over the miles. But I’m guessing that most likely you will just sound a little silly. The fact that you feel uncomfortable and self conscious is more likely what will transmit through the lines of communication. Your best bet in trying to connect with your customer? Just listen to what they say, not how they say it; and be genuine and sincere in your effort to get them what they need. People want to be heard. That’s the easiest way to make a connection with anyone – be genuinely interested in their needs and wants. If you speak clearly and simply, with an air of professionalism you will cross any boundaries and differences in your clients. And they will appreciate that the most.

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  • Do you know where the hazards are?
    By admin on July 7, 2006 | 1 Comment1 Comment  Comments

    Written by Jim Camoriano, guest blogger

    Welcome to PhoneSmart’s self storage blog, a diary of self storage industry.

    I’m at the airport with keys in hand, and I’m 10 feet away from my rental car. Suddenly, this guy appeared (it was a stifling hot day in the Deep South, so I wiped my eyes in case it was a mirage). Nope. He was still there.
    It was the rental car rep, and he greeted me with a big smile and asked how I was doing. He opened the door and showed me where the lights and wiper blade controls were. He asked if everything was comfortable, had me check the interior and then shook my hand. “Have a safe trip, sir.”
    Why all the attention? I wasn’t even part-way famous. It’s just a car, for crying out loud!

    Then again, maybe it’s not.

    This guy wanted to make sure I was properly acclimated, because some cars have buttons in weird spots. For example, finding the hazard lights can be really hazardous – poking your fingers at things connected to things that are connected to megavolts of electricity and hair-removing heat. I don’t know why the manufacturers can’t all get together and decide once and for all that hazards should forever and always be where you can find them. Like in front of you.
    Needless to say, I drove out of that airport parking lot feeling important and definitely feeling good about how I was treated.
    In the self-storage business, our goal is to get customers to reserve units. But should we go to the same lengths as the rental company did to secure new business? Absolutely. Why? Our business is just about 10×10 rooms without sunlight, for crying out loud. Right?

    Wrong.

    When our callers feel good about entrusting their goods to our care, when they feel important, when they are put at ease, that’s when those lonely rooms out on your storage lot get filled. And a full storage unit is earning your company important dollars.
    So here are two very simple, but very neglected, reminders about how to secure a reservation:
    1) Help the customer understand everything. Explain the policies, options and prices so there are no doubts or questions in their mind. Ask them if the location is convenient for them. Sell your store by offering amenities – climate control, downstairs, upstairs, security gates and alarms, packing tape, packing boxes, deposits, etc.
    2) I know this sounds just as weird as hazard lights in a car trunk, but try doing all of the things in #1 as if you were trying to persuade your best friend to try your mom’s batch of homemade cookies. Having that level of enthusiasm can do wonders in helping customers feel like your store is the right one for them.

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  • “I Don’t Like to Role Play…”
    By admin on May 4, 2006 | No Comments  Comments
    Robin Turner explores an aspect of our one-on-one training in the insider diary of the self-storage call center.
    Do you frequently hear that same phrase when you are training your employees?
    Think about it… In any sport, i.e. basketball, baseball, football, etc. You don’t hear the team members telling their coach, “I don’t want to practice. I do better on the field during live games.”
    Can you imagine how it would be to watch a game where none of the team members practice before game time? It would be ridiculous. Out right absurd. O.k. it might be quite hilarious. But I don’t believe that people would pay to go see the games. And I don’t believe after making so many mistakes on the field that the team would feel quite good about their skills.
    In school, there are pre-tests before the Final to be sure that you are prepared to take that test that matters. Well, all of the phone calls or customers that you deal with … matter! Why fumble the ball with them, when you can do that during practice and correct your mistakes before the big game?
    Why would you not want to role-play scenarios and your presentation before taking live calls? Even as refreshers from time to time? Sports teams practice in-between each game as students practice in-between each test as there may be new plays to look out for or changes of information that might take place on a quiz.
    Always utilize materials, and times to practice to perfect your game!

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  • Which way will you go?
    By admin on February 1, 2006 | No Comments  Comments

    Welcome to the self storage blog, our diary of the self storage world.

    What are you planning to do differently this year?

    Are you going to use Yellow Pages in the same way you did last year?

    Are you focusing more on the internet than before?

    Are you doing any customer information examinations to see how your customers may be different than last year?

    I have talked to a lot of people who are going to approach this year a lot like they approached last year. I am not sure this is good strategy. Consumers have had another year to learn about self storage. Economic conditions are not necessarily the same. Your store staff may not be the same. Your competitors may be brewing new strategies for making your life difficult.

    How do you respond? Many will keep doing the same things they have been doing until they are forced to respond. Some will try to stay ahead of trends and even create trends. Who ends up with the better financials?

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  • Winter storage
    By admin on December 5, 2005 | No Comments  Comments

    Now that winter has set in around the country, how will it impact your business?

    Here at PhoneSmart winter is a time to regroup and revamp in order to get ready for the next busy season. We work on new initiatives, review training and work on scheduling issues. All these activities put us in a better spot for the next rush. Once April rolls around, we need to be ready.

    What do you do through the winter, besides trying to rent a few units?

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  • Welcome
    By admin on March 12, 2005 | No Comments  Comments

    It is a great pleasure to introduce the first self storage related blog. We will do our best to keep you up to date with practices, trends and developments. Please vistit us everyday.

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