West San Antonio storage units in the great State of Texas are busy.  Texas has been growing for so long now; it is hard to ever think storage units are empty here.  We see on the news thousands of collage graduates leaving high tax low job opportunity States to come to sunny Texas.  There are no state income taxes here too, which is another great way to get people to move to Texas.  In addition, there is lots of water.  The ocean is not far from West San Antonio.  There are also huge deep lakes in Texas that bring anglers from all over the world to fish.  Professional bass anglers and women of course come to Texas for bass tournaments every summer.  Folks also love the ocean and yours truly read once is that human beings love the ocean so much because we are ourselves our over ninety percent water.  Go figure, but hey, who knows?  They could be right.

West San Antonio storage units are located in the great sunny place of Texas.  Water is everywhere and Texans love the water.  Water parks and oceans and great big lakes are all around so go ahead and jump in to one of them.  You will love it.

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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The unit goes for only ninety dollars a month, which is a great rate compared to other locations in the area. You will get the first month at half price so it will only cost about forty five dollars for the first month. The initial move in will also have an admin fee of twenty dollars. This will get your paperwork set up and cover the basic costs of getting set up with storage. You will obviously need a lock with your storage for security. We sell high security locks at the site for great prices. You can just pick one up when you come in to rent your space. Insurance to cover your valuables while in storage is also available at the site and the manager will go over some options when you come in. There is no deposit and everything is just month to month. Does Thursday sound good or would you rather come in on Friday.

This seems pretty simple, but there are a few things that are truly great here. First of all, you are presenting this information at the right time in the call. If you wait until after you get the reservation, it may be seen as tacking on cost at the end of the call. The special really helps a lot here. It shows that the total of the first month and move in cost is actually lower than a normal month. Some Country Club Plaza Kansas City self storage companies will wait to announce some of the move in costs until the customer comes by to rent. This will hurt your company image because some customers will leave without renting a space and will have only bad things to say about their dealings with your company. Present the move in costs at the proper time and get them out of the way so you can get the commitment to come in.

Giving the customer everything they need to know to rent will help establish a rapport with the Country Club Plaza Kansas City self storage customer so you will be able to get information from them later in the call. They will be more likely to rent with you and stop calling around for prices. You will be seen as an honest storage dealer and will give you the upper hand against most facilities in Missouri and Kansas. The upfront, honest approach is the always the best strategy.

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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A lot of salespeople will become stale over time. That is why it is so important to continue to try and find new techniques and tips. You will need to tweak your sales presentation about every month or so in order to stay fresh. By looking at new ideas all of the time, you will be able to find new things to say. You will also be inspired to come up with new sayings and approaches that you can try out. As a Kansas City self storage employee, you should keep a journal so that you can write down what some of the techniques that work the best for you. Then you can reference them the next year around the same time so that you are never out of new ways to switch it up.

The first thing that you need to do is learn the basics of the Kansas City self storage industry. You need to find out why people need storage. You will need to change your sales approach and attitude depending on why they are calling for storage. A lot of callers will be on hard times. People need storage when they are being forced to move. They may be going through a foreclosure or an eviction. You would not want to be over the top excited when you are making your sales pitch, maybe tone it down a little bit. They may just be looking for a little calm during their brief storm. You should speak calmly and slowly, still be positive, when you are telling them how your store will help them in any way that they can. A first month special would be a big benefit to these customers because they do not have a lot of money to spend, obviously.

Some callers in Kansas may be looking for Kansas City self storage because they need space for their business inventory. Money may not be the biggest concern to them like it would be with someone who has fallen on hard times. The things they will care about are security, location, and access hours among other things, of course. As far as specials go, you should offer them any prepay specials that you may have. For example, if they pay for the year, they can get a ten percent discount or something like that. They will be looking at a total cost for the year and not just the initial setup.

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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You will need to pick your focus. Most properties will focus on just general storage and this is probably the best approach since you appeal to the most customers. You would choose to focus on a more specific strategy like vehicle storage or wine storage, as well. No matter what you do it is important to keep in mind that it is all about the customer. The customer will tell you want they want through their words and actions and it is important to adapt to customer needs. When the Crofton self storage industry was booming, the sales side was not that important. You were going to rent units whether you wanted to or not, literally. As the economy begin to slide, customers need changed. They may be more focused on the price that is offered as opposed to extra features.

With the economy still in bad shape, you should lay off selling some of the unnecessary features of your facility. Consumers are looking for the best value. Most Crofton self storage customers want to get a good price, but they usually do not want to sacrifice key elements such as security and location. Customers in Maryland will pay a few extra dollars for good security and a good location. You should focus on these aspects when they are calling in because you are going to have to offer something else besides just the price. If a customer calls in for Crofton self storage units and you just tell them the prices and that is it, you will probably not get the sale. Take time to explain to them why your facility is better.

Knowing customer needs in your area is important. The economy is bad, but some areas have not been affected as much as others. You should know your area so that you know what to offer. If the area is affluent, you could offer nicer quality spaces and charge more for them. The climate controlled spaces are appealing to people with money because their valuables will be more protected. If you are in a poor area, the climate controlled spaces may not in that high of demand. You should still offer climate controlled spaces, but just do not set up your whole facility around climate controlled storage.

You can offer lower rates if you do a better job of selling the customers on moving and storage supplies. The most popular purchase will be boxes, locks, tape, and packing material. You should feature those items and maybe consider putting them on special to attract customers to your store. Customers who buy moving and storage supplies from you will be more likely to come to you if they ever have storage needs.

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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Helotes storage facilities, like all storage facilities in Texas, have quite a few customers.  Texas has had a huge growth in people moving to the state for a lot of reasons.  The oil boom of the seventies lured many people to the state as jobs popped up all over the state.  Austin, Texas is often called the Silicon Valley west and Dallas and Houston are still growing in population as people seek warm weather.  Fort Worth has seen a growth in population too and the many things to do there and the close proximity to Dallas are good too.  Fort Worth has the famous stockyards and a new beautiful music venue that is acoustically perfect.  Barbecue is good in Texas too as all the Texans take proud in the cooking of meat.  Cows are here in wide-open spaces because Texas is very big with lots of room to wander.  Billy Bob’s is also in Fort Worth.  It is called the biggest honky tonk in the world and people like Willie Nelson appear and play there quite often.

Another great thing about Texas is the music.  Texans love their music from the blues to country and of course the outlaw music of Waylon Willie and others.  Helotes storage places get all this free advertisements just by being in Texas.  Texans are a very proud people who believe Texas is the best place in the world to live and work in.  If you like beer, so do Texans.  They have local beers such as Pearl beer and Lone Star beer, which is now available all over the country.  Texas Pride is a cheaper beer for those of us on a budget.  Texas is still overall a cheaper place to live than other big cities in the country.  Homes are still reasonably priced in Houston and El Paso and other places.  A quick trip to Mexico is always fun too.  Shopping is popular, and cheaper goods can be found.  Texas seems to have everything for those who plan on moving soon.

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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If your company is in need of more office space and you are not in the position to rent or buy more, then you should consider the services of a self storage business . The representatives of self storage business would assess your physical set up and organize the contents in the most efficient manner possible. This will help you reduce your financial expenditure and you would also gain the required room for expansion.

When To Look For Storeroom Services

A business needs to look for commercial warehouses or storing services in the following situations

• Need of increased space due to expansion
• Extra staff
• Need to install new equipment
• Seasonal fluctuations wherein the business might have to stock more than usual

How Does A Self Storage Service Work

Warehouse business helps provide a range of warehouse solutions. Their solutions are basically designed to help streamline a business by providing an extension for the office in the most cost effective manner. They do so by removing items from within the company those are not needed on a daily basis. Besides providing extra space, the storehouse solution also makes it possible to gain a round the clock access to the property premises. This in turn helps ensure that the security systems and the entire possessions of the organization are completely protected.

One can locate several flexible rental periods with the storing business. These options enable an organization to pick and choose an option as per requirement.

Advantages Of Storing Spaces

Other than providing extra space, the service also helps

• Save on money that would have been otherwise used in case of renting more space.
• Provide special discounts if the services are utilized for extended periods.
• De-clutters the entire existing office space.
• Ensure that the business runs more efficiently and smoothly.

Types Of Storing Solutions Available

There are two kinds of storing options available for businesses. Container storing offers the cargo space option of limited outdoor containers. These containers are stacked upon each other and are accessible only via prior arrangement. The containers have to be fork lifted when required to be opened and are surcharged for the same.

Store rooms business, on the other hand, offers a large variety of lockers that are tailor made as per the organizations requirements. These lockers can be individual units or multiple units customized according to the company requirements. The units are situated in other larger rooms and are accessible whenever required.

If your business is in need of short or long term storing or warehousing options then get into a licensed agreement today. Once in an agreement you can get a complete safe, secure and flexible solution for your business needs.

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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A self storage business idea also involves a lot of other factors and issues that need to be addressed first. The planning is required for the investor to understand in detail the amount of capital that he needs to invest for starting the project. With the plan he will be able to understand whether the project is going to be profitable and in the scale in which it is going to be profitable. This will help him in guiding his employees towards reaching set targets. After drawing up the plans the investor should make a list of the sources that would fund his project. The next thing that he should do is to list out the features that he would provide with his storehouses. Then he should think about how he would go about with the advertising campaign.

If the investor is new to the self storage business he should first familiarize himself with the industry thoroughly. He should then make a plan. He can also refer to some magazines to understand the trends of the industry and also the most effective and workable plans. He can also analyze the plans made by well established and successful firms.

In the next step, the investor should always try to make his firm a class apart from the rest. He should always try to stay above competition and identify himself uniquely in the market. His business plan should be superior in comparison to those of others. While asking other investors to fund in the project, if required, one should always try to present a promising plan. Then only the investors will be interested in funding it. The plan should be clear and in detail. It should cover the plans for transportation, the equipment that needs to be hired for constructing the storehouses and maintaining it and other aspects that are required for running the storehouses.

The self storage business idea should be made with the prime intention of client satisfaction. The initial expenditure should be listed out first. This will enable the planner to estimate the amount of money that is required for the project. This will also give an idea to other investors about the cost of the potential investment. One should carefully consider and list out the different options that are available for financing his project. The different options may be personal loans, savings accounts or any profits from previous business ventures. This will give a clear idea of the financial resources that one has.

After this, the plan for the features that should be included in the storehouse should be listed out. The self storage business idea should include the total amount of land area that is required for constructing the storehouses.

Storage Unit

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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Your local self storage unit provider in 3950 S.W. 99th Ave. Miami, FL. 33012

Total Quality Assurance Services Quality Assurance Testing

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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PhoneSmart , your offsite sales force call center located in Columbia, Missouri.

Your local self storage unit provider in 2727 Shermer Rd. Northbrook, IL. 60062

Total Quality Assurance Services Your all in one Quality Assuarance Portal

Check out this link: www.pdqmanagementsolutions.com

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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Tron Jordheim, Director of PhoneSmart

Your local self storage unit provider in 1723 E. Florida, Springfield, MO. 65803

Total Quality Assurance Services has quality written all over it.

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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Your local self storage unit provider in 1200 US HWY #1 Key West, FL. 33040

Total Quality Assurance Services has Call Center Management Services

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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Welcome to the PhoneSmart call center blog and insider diary of the self-storage industry.

Self Storage in Georgia 1891 N. Columbia Street, Milledgeville, call 478-453-9035, We’re behind the City King Chinese Buffet.

Quality Assurance Recommendation Total Quality Assurance Services

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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Welcome to PhoneSmart’s self storage blog, a diary of the self storage industry.

The Answering Machine Blues…

During the course of a normal month of secret shopping calls we will attempt to make the call until it is completed. Sometimes this means hundreds of “extra” calls that are not useable. The interesting thing about some of these calls is that many times we will get an answering machine. Now, that may seem fine to let your calls ring to an answering machine instead of no one picking up, but unless you are the only storage facility in your town, I will bet you are losing business. With competition and rising gas prices, facilities are scrambling for their fair share of the market. Most successful storage businesses know that you can’t just put up a metal building with dividers and call it storage. Successful sites normally offer security, packing and moving supplies, shipping and receiving, on site managers and more.
Back to the answering machine….
I personally would not leave a message for a storage unit. I would go down to the next business in the phone book. Why would you want to lose this potential business? Here at PhoneSmart we do more than answer the phone, we rent storage units. Can you say that about everyone who answers your business phone? Watch your sales increase with our sales techniques.

Self Storage in Illinois Come by and see Nick the manager, he’ll show you around his great facility. 630-372-7055

Customer care divison at Total Quality Assurance Services

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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Welcome to our business blog, where we offer a diary of the self storage business.

Self Storage in New York 50 Wallabout in Brooklyn, NY–
Call 718-522-9055 for storage, storage supplies and PO boxes for rent.

Total Quality Assurance Services has Quality Assurance Evaluating.

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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Hello! I have worked at PhoneSmart for a little over two years. I can tell a huge difference between when I started here and how things are right now. Storage is booming. It is a huge business. When I first started I did not notice how many storage facilities there are. It seems that no one notices any part of a storage facility unless you need a storage unit or you are in the self-storage industry. Now, driving I notice all the storage facilities everywhere. Prior to my employment here I did not notice at all. We even have people calling asking how to start a storage facility. We provide information for that as well. There are conventions that go on year round dedicated to self-storage. Who would have believed it?
Also, within the last two years our projected call volume has risen. Which means more money for us!! If I had known before that storage was such a successful business I may have started my own facility! I guess you could say that storage is a business to get into. However, right now I am happy to oblige the facilities we answer for and make a reservation or two. Who knows where the business will be two years from now. The way it looks now it is going to be great!!

PhoneSmart Your Offsite Sales Solution
Total Quality Assurance Services Your all in one Quality Assuarance Portal
Property Management Blog The ins and outs of Property Management

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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We had someone ask the other day why it sometimes takes a day or so to update the specials we offer for your callers.

Here is the story on specials…

We only have certain people entering specials so they will be understandable to our reps, because everyone’s specials are a little different. SO if you give us a special to enter and it doesn’t get entered until the next day, you have a great excuse to follow up on any leads that didn’t get offered the current special.

We pride ourselves on the top notch quality of our sales reps, so we try to make sure the info they have to work with is as clear and usable as possible. In this case it is better for you and your callers if we enter the special after it has been reviewed and has been worded so we can all make the best use of it.

Bear with us while we make your special a useful tool for our reps to use to take your callers off the market.

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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This is our diary of the self storage business.

Sometimes sales people feel like the Plains Indian hunters must have when they were out looking for buffalo. They surely knew enough about their prey’s habits and patterns to position themselves in the place where the buffalo were most likely to show up. Even so, it must have been very stressful when the children were hungry and there were no buffalo to be found. Waiting for the buffalo to return must have been a great test of will.

Well our buffalo returned last weekend. We saw the kind of rental demand and reservation activity that we hoped might come. Of course we were holding our breath wondering if it would. We wrote 109 credit card reservations for clients on Saturday and Sunday alone. This is double what we did the weekend before.

This is a very nice way to finish off what is normally a slow month. It hopefully means that March will provide good hunting, too.

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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I would recommend that you take a close look at your holiday policies. We are glad to take your calls for you. It is our job to help you when you are unavailable. But you are missing business by not having someone on site who can move people in today.

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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Fortune in Follow-Up

In a world where customer service seems to be fading away, the possibility of making a potential sale can be greatly increased with a simple phone call.

The Storage Industry has seen many changes over the last couple of decades. One of which is the manner in which consumers locate information regarding storage properties.
As little a few years ago, the favored method of advertising came from Yellow Page listings or special mailings. Consumers wishing to gather information would simply pick up the phone and start calling.

Recently, however, more and more people are researching facilities online. The convenience of sitting at a computer, pressing a button, and finding information is rapidly catching on. Consumers can now sit at their computer and shop for storage units. In fact, accessing the Yellow Page Website is quickly replacing the act of picking up a phone book. Many self-storage companies are aware of this trend and are now including company Website addresses in their advertisements.

Unfortunately, with all of the technology we have lost some of the “human element” required in making a sale. If a consumer does call your facility it means they have questions relevant to their personal storage needs. How we gather information and relate it back to a potential client can be crucial in making their decision easy. For the consumers who are “shopping around” you can go the distance and secure the rental with a few simple steps!

First! Qualify their need. Many consumers, if they have done their research, will call and request a climate controlled unit. Many of us know that climate control is not always necessary. Yesterday, I spoke to a potential client who was storing her household belongings for 3 days and requested a quote for climate control. Convincing her that a standard unit would be perfectly adequate for that short of a stay saved her $80. She told me that no one else had even bothered to ask how long she was storing! Also, qualifying unit size is very important. After all, who needs a 10×20 unit to store a couch?

Second! Listen and take good notes. Make sure you are aware of what time frame the potential client might be in need of storage. If they ask where you are located, make sure to take note of whether or not your location is convenient. Note what items they are storing (files, house, car, tools, etc.) and include that information in your notes as well. Make sure you get the correct spelling for their name, and make a pronunciation guide if thee caller has a name that is difficult to pronounce. Repeat the phone number back to verify it is correct, after all, you want to be able to reach this propspect.

Third! Make a follow-up call to the potential client as quickly as possible. It is best to try reaching them back within a couple of hours. You know that when you spoke to them they are in the process of getting a storage unit. Sometimes, you can gather more information that may help you to assist them better.

Take this scenario for instance: The other day a gentleman called requesting a unit to park his car. We only had outside parking spaces available and he insisted on parking inside of a unit. Just in case, I took his name and number. Later, I followed up with him to see if he was having any luck in his search and to let him know I still had the parking space available. During this follow-up call he related more information to me. He was hesitant to park in an outside space because he had recently moved into town and all of his possessions were stored inside his vehicle. Quickly I offered him one of our small units (that happened to be on sale) to store his belongings. He told me that he had not even considered that option! Turns out the parking space combined with a locker were less expensive than the lowest price he was able to find all day. He was so relieved that he came down and rented immediately.

Even if a client has reserved a unit with you, making a courtesy follow-up call can help increase your reservation-to-rental percentages. How many of us have had phone calls from people who have made reservations, but cannot remember at which facility. Just going over some of the details such as your store hours, phone number, and address can imprint into the mind of a client that you care. You want their storage experience to go smoothly.

Many clients will even tell you how much they appreciate the call!

Submitted by Laurie Cox
Phone-Smart Off Site Sales Force

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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How can you measure the impact of improved sales and service practices on your average length of stay? If you could increase the average length of stay for each renter by two months, that would significantly impact your bottom line. If your software systems can measure average length of stay, try anything you can to impact it.

Two things come to mind immediately to help. One would be making sure all your calls are answered by friendly and helpful people. Big surprise that I should think so.

The other action would be first call problem resolution. Create and adjust systems to allow your renters’ questions and problems to be handled to their satisfaction on the first try. You can use your call tracking system to see how many times someone calls. You can notate in people’s accounts when you talk to them and what you talk about. This has to come from the top. You need to make it a strategic initiative and you need to work on it until you see average length of stay move significantly in your favor. Let me know what works for you.
Bye for now, Tron

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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One interesting observation I heard from a client made me chuckle this morning. He thinks he has a few site managers who don’t like a particular size. He has noticed that on occassion certain size units don’t rent up. He thinks that a staff person can become “size shy”.

For what ever reason the staff person does not recommend a particular size to people and when someone requests that size, they are talked out of it. I am not sure why I think this is funny. But I can imagine someone not liking a 5×10 and putting everyone in a 5×8 or a 5×15, becasue they have an irrational fear of a rectangle of that proportion.

Maybe you should look at any size types that aren’t renting and see if you might have a “size shy” issue. Maybe you are just talking people out of that size?

bye for now, Tron

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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Sometimes our PhoneSmart sales reps come up with some pretty funny stuff when we are trying to help people make their rental decisions. We normally have good directions and good landmarks on our screens so we can help people decide that the location they called is a good one. On occasion people calling are not familiar with the area they need to store in and are confused with directions.

One thing we are working on implementing is a mapping system so we can pull up a screen and give detailed directions to a caller who is not sure the location is good or not. Usually it is not a deal breaker and we can still write the reservation or set up the site tour appointment. But I heard about the funniest way to overcome this concern today.

One of our reps Laurie was talking to a caller from New York who was not sure how to get to the store she was calling. We are located in Missouri. When the caller said she wasn’t sure she should make the reservation because she was unsure of the location, Laurie told her, “I wish I could give you better directions, but I live way west of you and I’m not sure myself. I do have a few of those units still open, so I can put one on hold for you and have the site manager call you back with better directions, ok?” The caller said “Sure” and made the reservations. Score another one for our clients! Laurie said she will have to tell the California callers that she lives way to the East of them.

So don’t think there are sales situations you can’t handle. Just have some fun and get silly. You may find a great response you can use…and get a few laughs form your team members, too.

Bye for now, Tron

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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I had a chance to visit with some members of the New Jersey self storage association last week. One member I always enjoy visiting with is Tom Garden from Syrasoft Software. He stays in very close contact with his clients and usually has an interesting take on the storage events of the day. One thing his comapny has developed as a specialized add-on is a car storage tracking component. Storing titled vehicles poses some interesting and sometimes complicated issues for self storage owners. This is particularly true where you store antique or collector vehicles. You have some additional liabilities. You certainly have additional complications with auction and lien proceedures. It makes a lot of sense to have an added componenet to carefully track any vehicles you store.

If you are storing vehicles now, have you ever had a nightmare scenario? If you have questions about how you are currently tracking the vehicles you store, you might want to contact Tom or his staff and see what recommendations they might have for you.

Part of the reason Tom and his staff developed this add-on is because he has a customer that stores collector cars and had sepcial requirements. But it is also because the New Jersey and New York storage associations under the leadership of Chris McGrath made a lot of headway in clearing up title complications for vehicles that go to auction at your storage facilities.

What other types of goods do you store that create complications?

bye for now, Tron

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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I was talking to a self storage insider this morning who I’ve known for a few years. Industry vendors tend to have a circle of acquaintances they enjoy visiting with at the trade shows. Chuck Slagle from Bader Insurance is a person I always enjoy seeing. I was visiting with him about a client today and he mentioned the self storage blog from the other day where I broke the ownership group into those who are just taking cash out of their property and those who are trying to run a business.

Chuck has been promoting tenant insurance for years to the self storage industry and has seen a long sales cycle. I agreed with him that I also see a long sales cycle in our business.

Chuck thinks it is because the storage business is a little like a small town. He didn’t mean it in anyway to be disrespectful. But I think he has a point. People in a small town like to do business with people who have been around for a while. They aren’t so comfortable with new-comers. Small town folks like to wait and see how you do for their neighbors and see if there is any “bad talk” about you.

They also like to see people compete for their business and like to wait to see who is left standing. Small town folks love new gadgets and new business models. Only they don’t like them for themselves. They like to follow the trends and watch them to see what happens. Then when they feel comfortable that you are no longer a new-comer and that you have “paid your dues”, they will walk up to you and say, “OK. Show me what you’ve got to offer. I think I’m interested.”

Offering tenant insurance seems like a “no-brainer”. But there are still lots of operators who aren’t offering it. It will be interesting to see how the self storage market continues to develop.

bye for now, Tron

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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So far today, I am happy to see steady demand and lots of reservations. One of our reps is averaging three reservations an hour so far. Everyone else is doing well, too. And the rush has not even started yet. We normally see a heavy morning rush start between 9:30 and 10:30 in the morning our time. It is about 10:20 and it hasn’t started yet. Now it might be that today is going to turn out to be a quiet day and we were able to catch some action early before all the stores opened. And now that they are all open, our phone volume may die off completely. We will know this one way or the other in the next hour or two.

Bye for now, Tron

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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We also hired another Spanish/English bilingual speaker today. Storage insiders will tell you that the Spanish speaking polpulaiton is beginning to be a bigger and bigger portion of our storage customers. The Self storage trade shows have featured sessions on marketing to the Hispanic population. We are getting ready for the wave. As with every other imigrant group, the Spanish speakers are moving up in salary and economic status. So they will need to store their new stuff. When they talk to us and are able to speak in Spanish, we double the odds of doing business with them before we even get into the phone call. “Si, hablo espanol” is all we need to put the odds squarely in our favor. So far we have reps who hail from Mexico, Southwest Texas, Bolivia, Southern California, Colombia, Peru and Missouri, who can handle the Spanish calls. NOt only can they handle the calls, but they are very good sales people, too. We plan to add more.

Bye for now, Tron.

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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