» Self Storage Business
-
Businesses Need Self Storage For RentBy admin on May 16, 2009 | No Comments
It is the job of a cargo space business to ensure that the business gets what it needs in terms of location. The service makes sure that the business does not waste valuable office space. They do so by emptying out all rooms filled with unused furniture, files and even idle lying office equipment.
If your company is in need of more office space and you are not in the position to rent or buy more, then you should consider the services of a self storage business . The representatives of self storage business would assess your physical set up and organize the contents in the most efficient manner possible. This will help you reduce your financial expenditure and you would also gain the required room for expansion.
When To Look For Storeroom Services
A business needs to look for commercial warehouses or storing services in the following situations
- Need of increased space due to expansion
- Extra staff
- Need to install new equipment
- Seasonal fluctuations wherein the business might have to stock more than usual
How Does A Self Storage Service Work
Warehouse business helps provide a range of warehouse solutions. Their solutions are basically designed to help streamline a business by providing an extension for the office in the most cost effective manner. They do so by removing items from within the company those are not needed on a daily basis. Besides providing extra space, the storehouse solution also makes it possible to gain a round the clock access to the property premises. This in turn helps ensure that the security systems and the entire possessions of the organization are completely protected.
One can locate several flexible rental periods with the storing business. These options enable an organization to pick and choose an option as per requirement.
Advantages Of Storing Spaces
Other than providing extra space, the service also helps
- Save on money that would have been otherwise used in case of renting more space.
- Provide special discounts if the services are utilized for extended periods.
- De-clutters the entire existing office space.
- Ensure that the business runs more efficiently and smoothly.
Types Of Storing Solutions Available
There are two kinds of storing options available for businesses. Container storing offers the cargo space option of limited outdoor containers. These containers are stacked upon each other and are accessible only via prior arrangement. The containers have to be fork lifted when required to be opened and are surcharged for the same.
Store rooms business, on the other hand, offers a large variety of lockers that are tailor made as per the organizations requirements. These lockers can be individual units or multiple units customized according to the company requirements. The units are situated in other larger rooms and are accessible whenever required.
If your business is in need of short or long term storing or warehousing options then get into a licensed agreement today. Once in an agreement you can get a complete safe, secure and flexible solution for your business needs.
-
Interesting Self Storage Business IdeasBy admin on January 10, 2009 | 2 Comments
A self storage business is not as simple as it appears to be. One might think that its all about having a concrete structure with a basic security system, but it is not so. There are many operations involved that are complicated and time taking. People who are interested in setting up public storehouses and running them should understand that just like all other ventures, this venture too requires careful planning. It involves selecting a suitable point for constructing storehouses, advertising for them after they are constructed, deciding upon the number of property manager employees that would be required to run the storehouses efficiently and the wages that have to be paid to them.
A self storage business idea also involves a lot of other factors and issues that need to be addressed first. The planning is required for the investor to understand in detail the amount of capital that he needs to invest for starting the project. With the plan he will be able to understand whether the project is going to be profitable and in the scale in which it is going to be profitable. This will help him in guiding his employees towards reaching set targets. After drawing up the plans the investor should make a list of the sources that would fund his project. The next thing that he should do is to list out the features that he would provide with his storehouses. Then he should think about how he would go about with the advertising campaign.
If the investor is new to the self storage business he should first familiarize himself with the industry thoroughly. He should then make a plan. He can also refer to some magazines to understand the trends of the industry and also the most effective and workable plans. He can also analyze the plans made by well established and successful firms.
In the next step, the investor should always try to make his firm a class apart from the rest. He should always try to stay above competition and identify himself uniquely in the market. His business plan should be superior in comparison to those of others. While asking other investors to fund in the project, if required, one should always try to present a promising plan. Then only the investors will be interested in funding it. The plan should be clear and in detail. It should cover the plans for transportation, the equipment that needs to be hired for constructing the storehouses and maintaining it and other aspects that are required for running the storehouses.
The self storage business idea should be made with the prime intention of client satisfaction. The initial expenditure should be listed out first. This will enable the planner to estimate the amount of money that is required for the project. This will also give an idea to other investors about the cost of the potential investment. One should carefully consider and list out the different options that are available for financing his project. The different options may be personal loans, savings accounts or any profits from previous business ventures. This will give a clear idea of the financial resources that one has.
After this, the plan for the features that should be included in the storehouse should be listed out. The self storage business idea should include the total amount of land area that is required for constructing the storehouses.
-
Self Storage Slow SeasonBy Sarah Little, Blog Executive on December 20, 2006 | No Comments
As the year draws to a close and people are absorbed in Holiday plans and putting aside the drudgery of everyday situations, the call center is taking fewer calls from serious rental prospects. More of our calls now are for general information from people thinking about cleaning out the clutter in January and billing questions. It becomes a bit of a challenge to transfer caller after caller to voicemail and to answer questions from a caller who tells you that he or she is just gathering some information trying to decide if they want to use self storage and to be instantly alert and ready to work for a reservation. Things are much easier when the calls are coming in rapid fire succession and you are flying high on adrenalin and excitement. The only way that I can stay on top of my game right now is take a deep breath and then smile before I answer. This helps me to focus and treat every answer as though it is a money call.After 15 or so “manager calls” in a row it is thrilling to find yourself in “reservation” mode. Your heart rate climbs as you start to feel the person out, ask for agreements and finding that perfect fit for them. That person, full of questions, unsure about what to do can instantly banish the cobwebs and doldrums. Suddenly you are in an electronic “chess match” for a credit card reservation or a hot lead. When that call is completed you may go back to quite a few inquiries regarding gate hours and due dates. That is the ebb and flow in the call center evening shift for the self storage business.Written by Kay Johnson, blog editor and reservations specialist.Thank you for visiting the PhoneSmart call center blog, an insider diary of the self storage industry.We are PhoneSmart your off site sales force call center in Columbia, Missouri.
Your local self storage unit provider in 3950 S.W. 99th Ave. Miami, FL. 33012
Total Quality Assurance Services Quality Assurance Testing
-
Self Storage Payments By PhoneBy Natalie Thomas, blog manager on December 11, 2006 | No Comments
Welcome to the PhoneSmart self storage blog. A blog about self storage trends in the self storage industry.
Written by Wendy Lane PhoneSmart call center reservations specialist and business blog writer.We now are able to take payments by phone for one of our self storage facilities. This will be a tremendous help not only to the store but also for us. It is just one more service that PhoneSmart offers. It makes our representatives more helpful, not only for self storage inquiries but also to help current tenants. This makes us more marketable and gives another level of service to the on site manager.Now when a current tenant calls and wishes to make a payment now and not later to avoid lockouts etc, we can help. We can also rent a unit by phone as well. So we are not only getting a commitment form a possible tenant over the phone we can seal the deal!I think this is really cool! No more voice messages and leads. We can just go ahead and rent the unit to the customer! This will eliminate a lot of scenarios. We have their exact amount needed to move in right on our computer screen. No more having the manager to call them back with an exact amount to move in. It is all at our fingertips!PhoneSmart , your offsite sales force call center located in Columbia, Missouri.
Your local self storage unit provider in 2727 Shermer Rd. Northbrook, IL. 60062
Total Quality Assurance Services Your all in one Quality Assuarance Portal
Check out this link: www.pdqmanagementsolutions.com
-
Crazy Call DayBy Natalie Thomas, blog manager on October 24, 2006 | No Comments
Welcome to the self storage blog, our diary of the self storage business and self storage trends. Here is an update on happenings in our call center.
It is late October and the phones are slow. There are a few people looking to store, a lot of current tenant issues calls and a few stray truck rental inquiries. Many of our reps are seeing some of their lowest reservation per hour averages of the year. This is to be expected. Although some would say it seems a little slower than last year. But then our memory is always is clouded by our current state of mind.And then yesterday at about 4 PM Central the phones went crazy. We had a spurt that lasted about two hours that overloaded our capabilities. Because of that we had several people on hold and lost a few phone calls. We are normally well equipped to grab people from other areas at PhoneSmart to cover the phones when we hit an odd and unpredicted call spurt. Yesterday was one of those spurts you don’t usually even see in the summer. And it only lasted about two hours.What happened? Did several store managers have to leave the office at the same time and cause a flood of calls. I know I jumped on the phones to help pull people out of the on-hold queue and took several calls for the same store. Is there enough pent up demand that an unpredictable bump in volume is still likely to occur even in the slower months?We will be watching to see what happens. We hate to see a situation like this, as it ruins our otherwise outstanding speed to answer stats and calls answered rates. How are things going in your markets?Tron Jordheim, Director of PhoneSmart
Your local self storage unit provider in 1723 E. Florida, Springfield, MO. 65803
Total Quality Assurance Services has quality written all over it.
-
DrivenBy Natalie Thomas, blog manager on September 29, 2006 | No Comments
Written by Ronald Smith, PhoneSmart call center reservations specialist and business blog writer.
Welcome to the PhoneSmart call center blog and insider diary of the self storage industry.Incentives are a big part of everyday life. How many times did your mom or dad offer you money for doing your chores? Incentives help motivate people to either perform better or buy your product. I work in a call center for a telemarketing company. We raise money for different political and charitable organizations. They use incentives to motivate their employees to perform better. The offer break passes for the most dollars raised and also prizes like free football game tickets. The most recent incentives placed co-workers into teams and let them compete in a virtual golf tournament.The same thing is being used in the self storage industry to motivate customers to come to the facility. Some storage facilities offer discounts on the rent such as half off the rent. The most popular trend in self storage is the famous $1 move in specials. Stores also offer the free truck or free move in services. These incentives can give the customer extra reasons for coming to the store. Even something simple as coupons towards moving supplies can increase your chance of renting a unit. These things along with selling your facility very well can help you increase profits monetarily and through word of mouth.Your local self storage unit provider in 1200 US HWY #1 Key West, FL. 33040
Total Quality Assurance Services has Call Center Management Services
-
How Bad Do You Need A Storage Unit?By Natalie Thomas, blog manager on August 22, 2006 | No Comments
Wendy Lane PhoneSmart call center super rep and seasoned storage insider, offers this question for our business blog.
Welcome to the PhoneSmart call center blog and insider diary of the self-storage industry.
We have had a string of calls that end with “I’ll take my chances”. I cannot believe that someone would leave his or her things to chance. Even when we tell them that we are in the busy season now and there aren’t that many units left. Unless it is someone that already has a place and they are just making room. Sometimes I ask “at what point are you in your move?” That statement helps us get an idea of which place they fall within the rule of thirds. Then if we know they are unsure about needing self-storage it helps us understand that; oh I will take my chances…statement.I am looking for a place to live right now and I have two small children and if a place wants a deposit to hold the unit for me then I will have to come up with that deposit because I can’t leave it to chance if I am interested in the place. I would think it would be the same way with storing your things. Obviously, they have no place to put their things so they leave to chance whether or not they get a storage unit. At least if a person can hold one then they stand a better chance of not being without self storage. Then if they find that the unit will not work they can call back and cancel if that is possible. That is why we try our best to build a sense of urgency and reserve something for them. We are not doing them a favor by just letting them pull away empty handed.
There are of course the people that would rather risk their belongings and take their chances! Not me.Self Storage in Georgia 1891 N. Columbia Street, Milledgeville, call 478-453-9035, We’re behind the City King Chinese Buffet.
Quality Assurance Recommendation Total Quality Assurance Services
-
Ring, Ring, Telephone RingBy Natalie Thomas, blog manager on August 18, 2006 | No Comments
Written by Natalie Thomas, ultimate secret shopper and storage insider.
Welcome to PhoneSmart’s self storage blog, a diary of the self storage industry.
The Answering Machine Blues…
During the course of a normal month of secret shopping calls we will attempt to make the call until it is completed. Sometimes this means hundreds of “extra” calls that are not useable. The interesting thing about some of these calls is that many times we will get an answering machine. Now, that may seem fine to let your calls ring to an answering machine instead of no one picking up, but unless you are the only storage facility in your town, I will bet you are losing business. With competition and rising gas prices, facilities are scrambling for their fair share of the market. Most successful storage businesses know that you can’t just put up a metal building with dividers and call it storage. Successful sites normally offer security, packing and moving supplies, shipping and receiving, on site managers and more.
Back to the answering machine….
I personally would not leave a message for a storage unit. I would go down to the next business in the phone book. Why would you want to lose this potential business? Here at PhoneSmart we do more than answer the phone, we rent storage units. Can you say that about everyone who answers your business phone? Watch your sales increase with our sales techniques.Self Storage in Illinois Come by and see Nick the manager, he’ll show you around his great facility. 630-372-7055
Customer care divison at Total Quality Assurance Services
-
Confidence Is PowerBy Natalie Thomas, blog manager on August 17, 2006 | No Comments
Ronald Smith, PhoneSmart call center operator ads this insight to the PhoneSmart self storage blog and our role-play hotline.
Welcome to our business blog, where we offer a diary of the self storage business.
Having confidence is a big part of your everyday life. Having confidence in what you do helps you be successful in the things that you do. When I was attending college, I majored in broadcasting. I wanted to have an emphasis on radio broadcasting. Just like anything you do, you have to learn the basics first. I learned the radio history, how to work the board and the theory behind it. However, there isn’t anything like the first time being on a live broadcast. Of course, for the first few minutes I was nervous. I had to learn which button to push where to push it. It was a lot of multi-tasking involved with that job.The main issue I have seen since I have worked on our call center role-play hotline and I observed through watching the trainees is confidence. There are several ways to help you gain the confidence you need in the self storage business. The one thing I have learned is that repetition is power. Repetition is one of the major ways that we learn how to sell self storage in the call center. People in advertising use this technique all the time to influence you to buy their product. They plant the seed in your mind and then keep hitting you with the ad over and over. This technique can also help you in the self storage industry. If you are having trouble with the script, read it word for word. Take it home and read it out loud as many times as you can. The repetition will stick in your mind and you’ll know what to say and when to say it. It’s also helpful to come up with ways to know where the information is. The way was taught is to look at the screen as a baseball field. Know what information is on first, second, third, and home base and keep saying those things to yourself. Doing these things will give you the confidence you need to help customers in the self storage industry. I hope that this business blog entry will help you gain confidence in selling self-storage.Self Storage in New York 50 Wallabout in Brooklyn, NY–
Call 718-522-9055 for storage, storage supplies and PO boxes for rent.Total Quality Assurance Services has Quality Assurance Evaluating.
-
PhoneSmart Oldie, but GoodieBy Natalie Thomas, blog manager on June 20, 2006 | No Comments
Wendy Lane, PhoneSmart “Old Timer” imparts her wisdom on the self-storage industry.
Welcome to the PhoneSmart self-storage blog.Hello! I have worked at PhoneSmart for a little over two years. I can tell a huge difference between when I started here and how things are right now. Storage is booming. It is a huge business. When I first started I did not notice how many storage facilities there are. It seems that no one notices any part of a storage facility unless you need a storage unit or you are in the self-storage industry. Now, driving I notice all the storage facilities everywhere. Prior to my employment here I did not notice at all. We even have people calling asking how to start a storage facility. We provide information for that as well. There are conventions that go on year round dedicated to self-storage. Who would have believed it?
Also, within the last two years our projected call volume has risen. Which means more money for us!! If I had known before that storage was such a successful business I may have started my own facility! I guess you could say that storage is a business to get into. However, right now I am happy to oblige the facilities we answer for and make a reservation or two. Who knows where the business will be two years from now. The way it looks now it is going to be great!!PhoneSmart Your Offsite Sales Solution
Total Quality Assurance Services Your all in one Quality Assuarance Portal
Property Management Blog The ins and outs of Property Management
![[Post to Twitter]](http://www.selfstorageblog.com/wp-content/plugins/tweet-this/icons/tt-twitter.png){kind=icon}
