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  • Relieve Stress With Self Storage
    By admin on May 18, 2010 | 210 Comments210 Comments  Comments

    Sometimes, it is hard to avoid excessive levels of stress when you are moving.  The chores that you have to do, the people who you have to deal with, and the physical lifting that you have to accomplish all seem to combine, stressing you out to an astounding degree.  Of course, you can combat some of that stress by making sure that you are conducting your move in a way that actually makes sense.  Indeed, you can make sure that you are using a moving truck and a moving service, cutting down on the amount of time that you actually have to work.  IF you have never considered these services before, then you are going to want to be sure that you are paying careful attention to this article as you make your way through it.

    Many people seem to think that they are going to be able to use their standard vehicle to move.  They do not realize, here, that they are going to have to take tons and tons of trips to their self storage unit if they actually use their standard vehicle.  That, of course, and you are also going to have to pay for all of the gas associated with excessive driving.  Really, you can actually save yourself a ton of money by simply paying for a large moving truck.  If you take care of moving all of your belongings in one simple trip, then you know that you are not going to have to waste a ton of your time.  You know that you are not going to have to pay for all of the gas that you would be pumping into your standard vehicle, and you know that you are not going to harm many of your belongings when they are secured in the back of a nice moving truck.

    Now, if you really want to kill your stress, then you are going to be sure that you are making use of a moving service.  Indeed, if there is one thing that can make your moving situation a heck of a lot easier, it is a crew of guys who are devoted to carrying all of your belongings for you.  You will not have to worry about wearing yourself out when it comes to moving all of your huge, heavy items.  Likewise, you are not going to have to worry about breaking or dropping any of your belongings as you are getting them to your moving truck.  You will not even have to lift a finger once you have packed up all of your belongings.  Truly, if you have some extra money lying around, then you are going to want to look into these excellent, convenient services.

    At the end of the day, reader, you are going to find that a few simple luxuries can make a world of difference when it comes to your moving process.  True, these things are going to run you some extra money, and true, they are going to add a few phone calls to your list of chores when you are shopping around.  Really, though, you are going to find that they are well worth the extra money and time once you truly experience them.  You are never going to regret cutting down on your stress and sleeping easier.

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  • Improving Self Storage Margins – Part Three
    By admin on September 15, 2009 | 136 Comments136 Comments  Comments

    Increase Efficiency

    Have a careful look at the processes and procedures of your self service storage . Find all bottlenecks and the areas of wastage. Draw an entire cycle a customer goes through when he or she hires the store unit, from calling the customer service to vacating the unit. Also, collect all data pertaining to customer queries, leasing of units, payments, renewal of leases, defaults, and so on. This will help in determining how much time it takes for a customer to lease a unit, what is the average length of time for which the customers hire the store units, what is the percentage of defaults in rents, what kind of people use your facility, what is the conversion rate, i.e., how many customer queries are converted into sales, and so on. Proper analysis of these statistics would help to chart out an appropriate action plan for improving efficiencies of the systems. For example, if you find that your customers are too busy to pay rents on time, then introducing an online payment system would lead to fewer defaults. Automating the office systems will help you in reducing the costs, and therefore, in increasing margins. It will not only save the time of the employees, but also reduce errors and hasten the process of decision-making. Moreover, the customers will benefit from better services.

    Go Green

    The main overheads in self service storage are electricity and maintenance costs. You can reduce the electricity bills drastically by opting for green measures like using energy efficient appliances, LED or CFL lights, and solar-operated appliances. This will reduce your overheads, and thereby, increase profits.

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  • Improving Self Service Storage Margins – Part Two
    By admin on September 15, 2009 | 146 Comments146 Comments  Comments

    Tips For Improving The Margins Of A Storehouse

    Customer service

    Your business of self service storage depends on the customers, and therefore, you cannot afford to disappoint them. You therefore need to give utmost attention to the customer service. Every business goes through different cycles. A slump in the business does not allow you to ignore the customers. In fact, this is the time to build good relationships with the customers so that they remain loyal to you. Good customer service will help to increase the occupancy of the storehouse. These days, customers are ready to pay even a little extra amount for good services. Though you might not have immediate results, but it would definitely pay you in the long run. If you want to improve your customer service, try giving your tenants a self storage survey when the sign up and when they leave the unit.

    Economies Of Scale

    It is a well-known fact that you can improve profits through economies of scale, and the same is true for self service storage . Increasing rents of the store units is not a viable option in the present economic scenario. But, you can improve your margins by increasing the customer base. If a large area of your warehouse is lying vacant, constructing store units on them is a good idea. With the increase in the number of units in your warehouse, your overheads will increase marginally, but your profits will increase manifold.

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  • Improving Self Service Storage Margins – Part One
    By admin on September 15, 2009 | 154 Comments154 Comments  Comments

    Declining margins is one of the biggest concerns for the self service storage industry . The storehouses did good business during the 1990s. It was, in fact, a golden era for the warehouses. As the number of warehouses increased exponentially, the competition among them became tough. Some warehouses started feeling the heat of the competition, and their occupancy rates declined. To combat this problem, companies had to re-consider their pricing strategy which had affected their margins. Apart from this, the economic recession is further affecting the revenues and profits of the warehouses.

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  • Use Self Service Storage Wisely
    By admin on May 20, 2009 | 151 Comments151 Comments  Comments

    Not all facilities for self service storage offer high prices. There are some really good storing services available at affordable rates. It requires a little research and comparison to get a suitable, pocket-friendly storing unit for your prized possessions.

    Moreover, space owners who charge a high price are not greedy. There are many factors that determine the rental cost of a storing facility. These include location of the space, its size, features installed in it, and the time period for which it is leased. You cannot expect to get a climate controlled unit with high-tech security system at a measly price. Similarly, if you intend to store items in bulk and at a regular basis, this is mostly done by merchandisers, you may get a discount. Thus, people should realize that owners do not charge money simply as per their whims and fancies.

    One lesson that people intending to store goods in units for self service storage must learn is that these facilities are NOT meant for dumping junk. After all, you are paying for the space. Why would anyone want to pay for keeping scrap? Therefore, before packing the things to be stored in the unit, you must sort out items that can be discarded and those that you really need to keep. You can save huge amounts of money by cutting down on space and packing materials, this way.

    In addition to this, if you want to store goods that you would not need for a long time, it is a good idea to opt for self service storage at the outskirts of the city. They are quite reasonably rated, as they are located in remote areas. But keep in mind that you would not be able to access such units easily. Another thing to consider is the feature of the unit. You really do not need a climate-controlled division if your items can remain in natural ventilation with no damage or deterioration in quality. Hence, it is useless to waste money on air-conditioned and other high tech units. The two basic features that every unit must have are security and hygiene.

    Besides this, if you can pack the items on your own, a substantial amount of money can be saved by skipping professional packing services. Many times, the owner of self service storage may charge extra for providing moving service. If you can get a cheaper service separately, go for it.

    If you need a long term cargo space then look for warehouses that provide attractive prices and discounts for durable storing of goods. You can save bundles of dollars on monthly rentals. There is no dearth of such warehouses on the internet. But, do not forget to research and compare such facilities before finalizing the deal.

    So, now you see it is not luck that gets you an affordable storing unit. It is hard work and planning. You must know what you want. Only then can you hit upon a storing facility that is just right for your goods. Or else you might end up spending money unnecessarily on the type of unit that you do not actually need.

    Remember, you are paying for storing goods at self service storage . Hence, it is your right to demand all the facilities that are required for assurance of quality. At the end of the day, surely you do not want a heap of damaged goods after spending so many dollars on their safekeeping.

    Brought to you by : Storage Mart Self Storage Provider

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  • Self Service Storage Warehousing
    By admin on March 10, 2009 | 204 Comments204 Comments  Comments

    Anyone planning to re-locate to a new place for a fresh start-either as a career or business move or just simply a change, knows its first requirement to be the proper storing of his prized possessions. Again, businessmen seek secured warehouse for excess stock. Goods can lie neglected if kept in improper places like garages of friends and relatives or discarded store rooms. Without a professional self service store place facilities it becomes very difficult to maintain them with their condition intact. It is a very popular medium through which a person can easily move his valued possessions tension-free to a new locale. It also takes into account the modern technologies, budget of the interested individual and goods-friendly environment.

    Self service storage comes at a price, but it is noted for excellent customer service and standard of working. Right from accurate maintenance of items to their comfortable unpacking at the new place, it has a functional role to play. First of all a store unit can be hired according to one’s size and space requirement. It saves money when one pays just for the portions he is using. Second, the room is climatically controlled with insulators and other electronic gadgets, although non-climatically controlled rooms are also available. A store room is clean, spacious, airy, dry and completely protected by security cameras, guards and other measures. This not only ensures the safety of the client’s goods but also the state in which they were brought in.

    A storehouse owner, however, does not take the responsibility of the goods being kept. It is the responsibility of the tenant to use their own lock and key for closing the doors and windows. This involves less risk of theft. A customer can check his goods at any time of the day, and whenever he wants. He can claim the second floor lofts in case of disasters like flood. He can also avail discounts on storing solutions. There are additional provisions that he is eligible to, like valuable information and tips on self storing or payment options of cash or credit or checks. Storing supplies, as for example, bubble wraps or storing tapes should be used to take special care of fragile and valuable items.

    Self service storage becomes all the more necessary when it comes to international relocation. In this case many rules and regulations must be observed which only a professional expert is acquainted with. A professional firm can handle this very efficiently and rid its client of this burden. One often receives the professional help till he is comfortably well-settled in his new home. Company websites make it easy for an interested individual to figure out what exactly he wants about self warehouse. Therefore, before jumping into a conclusion it is wise to do a bit market research about the quoted price and service offered by companies for getting the best deal at the lowest possible price. In this way he can save time, energy and also money.

    Moving can be exciting but only when self service storage is procured. Goods can not only be stored safely frequently they can be transported in rented trucks without physical damages. It is a straightforward and hassle-free method, and is a smart idea for smart people for smart sifting of dear possessions to their new location.

    Storage Mart blogs like this one can be fount at :
    Storage Mart Property Management Blog :
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  • Self Service Storage
    By admin on January 19, 2009 | 125 Comments125 Comments  Comments

    A self service storage area is a place where people store their items and perform some requisite operations themselves. A major problem that the storehouse operators are facing today is that of provisioning the storehouses efficiently. The process of provisioning the storehouse takes a long time, and these days, it takes around one month to provision a storehouse for an application. Provisioning is generally a complicated task, especially if it involves some special operations to be done. Nowadays, technology is being used to aid in provisioning. It is being used to create virtualized storing systems. The tenants can handle the provisioning part themselves by using the technology.

    The computerized self service storage systems have greatly simplified the task of assigning storehouses. For each rental request, the operator can assign a volume instead of first making complicated calculations for estimating the amount of storing area that is required for storing the items that come in with each and every application for admission. Technology can be used to provision the storehouse and assign the desired amount of area as and when required. A virtual storehouse allows rapid and flexible allocation of place for storing items of tenants. It obviates the need for securing fixed areas. In the case of fixed areas, the items of one particular tenant might occupy less area leaving out a lot of place unused. In the virtual self service storage systems as the area that is occupied by the items of a given tenant can be calculated beforehand, no area is wasted.

    Many people are opting for virtualized storing systems because it helps them in paying for only the area that their items actually use and not for any extra area. This actually turns out to be a very reasonable bargain. One can view the virtual storehouses and choose the ones that can exactly fit in his goods. The prices vary according to the size and features of the storehouses selected. One can also buy storehouses if required. In such a case, he will have to pay the cost price as well as the sales tax for those storehouses.

    The self service storage systems are designed for one to hire only the amount of area that they need to store their goods. Many firms are extending money back offers that state that they are offering the storehouses at the lowest available prices and if the tenant manages to show them a cheaper bargain in the vicinity of their storehouses, they would return the money of the tenant. This shows that the firms providing the storehouses are highly bent upon pleasing their clients to the maximum extent possible. The tenants can hire areas that range from the size of small closets to large apartments.

    The self service storage firms also offer storehouses that are customized in size and features to store official records. These storehouses are designed for storing official documents and other items for a long time. One can consult the storehouse experts for advice on the type and size of storehouse that one needs to hire to store his goods. One can also contact the officials of the firm by clicking on the contact button on the websites of the firm. One can opt for the features that are suggested by the officials. For example, environmental protection is a feature that is generally recommended for protecting wooden and metallic furniture from the detrimental effects of the environment.

    Peabody Self Storage

    Salisbury Self Storage

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  • We Love Praise!
    By admin on October 30, 2006 | 250 Comments250 Comments  Comments

    Written by Robin Turner, PhoneSmart call center manager and business blog writer.
    Welcome to the PhoneSmart self storage blog where we offer a view on self storage trends in the self storage industry.

    We received an e-mail from a self storage site manager one day regarding a Role Play Helpline call. If you’re not familiar with what a Role Play Helpline call is, this should explain it:
    It’s a service that we offer in order to help self storage employees/managers with sales techniques. Our client’s can call into our Call Center and speak to one of our sales specialists about how to handle a concern or certain type of caller with a little more finesse. Our reps will role play whatever type of call scenario the manager prefers, and most of the time reversing the role so we can also critique their style and advise them of other possible directions to take the call.

    The manager called in for their monthly role play call and spoke to Carmen. They had this to say about her:
    “…I (Deborah) just did the role play with Carmen. We both seemed to have enjoyed it. She and I both made it relaxing and not intense…”
    “…And also she got me good. She pretended to have an incoming call…”
    “…She helped me with selling points as well as telling me the good things I did….” “…Helping our customers should not be intense but should be enjoyable knowing that we are there when they need us and we have what they need…..”

    Carmen has been here at PhoneSmart with us for 1yr as of November 1, 2006. It’s amazing that she has only been with us for such a short time, as she has picked up so much in that short amount of time. She prides herself in giving excellent customer service and being thorough with her callers, not to mention sharing a laugh or two to take the edge off. Way to go Carmen!!!
    So, for you Role Play Helpline customers: don’t hesitate to call us. We’re here to help you. And we won’t bite.

    If you’re not already signed up: what are you waiting for?

    Your local self storage unit provider in 1891 N. Columbia St. Milledgeville, GA. 31061

    Quality Management Services available at Total Quality Assurance Services

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  • What Goes Into A Price?
    By admin on June 26, 2006 | 4 Comments4 Comments  Comments

    Wendy Lane seasoned PhoneSmart call center rep helps understand how to handle the price question
    Welcome to our blog, PhoneSmart offers an insider view of the self-storage industry.

    How many times have you heard, “I am just calling to get prices”? Many of our callers are just trying to get an idea of how storage units are priced and what might work for them. Sometimes they are starting to plan many weeks in advance and sometimes they are just curious.
    What do you do when you hear that question? Should you just go ahead and give the price because they are asking outside our “hold” time frame or do you stress urgency and try to get that person to see that they could use the unit sooner. You have nothing to lose by asking if they could use it sooner and “start moving in a few things at a time rather than do it all in one weekend.”
    There are a lot of things that go into the price of a storage unit. People who are calling about storage generally do not know about the security or any of the other amenities the facility might have. So when they say “I’m just calling for pricing it is up to me to rise to occasion and let them know what their storage dollar will buy. Sometimes if you do not coax them with the amenities, the features and benefits, the price is a shock. Sometimes they have stored with a particular facility ten years ago they expect the price to still be the same. It is amazing to me that in this time of rapidly rising prices and real estate values that they assume storage is immune from price increases! It is up to me to build value to the customer with our amenities.
    Security is one of the best amenities to promote because if a customer is calling about storage they obviously need to know that their belongings will be safe. So it only makes sense to let the customer know exactly what they are paying for when they call. If you do not give them this information they will make a decision based on price alone.

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  • Do you have any other questions
    By admin on June 5, 2006 | 2 Comments2 Comments  Comments

    Angela Perry ,Phone Smart call center trainer talks about the “heroic” customer service at our self-storage call center

    Last Sunday fifteen members of our church fellowship gathered at a local family restaurant for lunch. Because Sunday is so busy this buffet service restaurant does not allow reservations so everything is on a first come-first served basis. When we were seated, the waitress bought us plenty of plates and even all the utensils that we needed. I was happy to know that she was willing to accommodate our every need. It was about a ¼ of the way through the meal and the plates were running low, she would gather the soiled plates and then continue with her “rounds” and restock our table with clean plates. I watched her closely, as she was attentive to needs for drink refills and hot fresh rolls. We do not always find this high level of proficiency and service in the self-serve all-you-can-eat restaurants. As the dinner went forth she asked us if there was anything that we needed and if one person needed something she was sure to meet their needs.
    This is much like our efforts here at Phone Smart to meet our callers needs. The food at the restaurant was very good but it was the friendliness and attentiveness of the waitress that made the experience an enjoyable one. This is a reminder to all not only in the sales industry but customer service as well…please be aware of your customers needs. There may be something that they are wanting but did not ask for it. When you ask your customer if there is anything else they need you are exceeding the customer’s expectations. It lets them know that you are dedicated to meeting their needs. It is very easy to forget an important question when you are shopping around. “Do you have any other questions” is a simple question, which can also put the caller at ease and let them know that they can ask you for anything.

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