» Secure Self Storage
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Peace Of Mind With Secure Self StorageBy admin on January 17, 2009 | No Comments
A secure self storage is something that every tenant wishes for. Many storehouse operators put in their best efforts to provide security to the items stored in their rental property storehouses. They take a lot of measures, such as using computerized electronic gadgetry and closed circuit television systems. One of the major ways for providing security is to have an efficient computerized access control mechanism. Access control can be implemented in two ways, namely, by using hardware and software systems.
This computerized access control system can be installed on any computer. It does not require one to specially install any hardware or software features. The access controlling system does not require the computer to be kept on all the time. The controller will work even if the computer is switched off. A secure self storage control system uses all the features of the Windows operating system. It enables taking of easy backups. Access control is implemented through different levels of login which are set by the system administrators. The management determines the security levels and controls the degree of access of each person who is associated with the storehouse, either as a tenant or a staff member. The software applications are designed in a user friendly manner so that the users of the system can use it efficiently and conveniently.
The software applications are linked with many storehouses management programs and the operators need not waste their time feeding information that can be easily obtained through these links. The secure self storage computerized application is generally fed with information about the different types of storehouses that are available for hiring. A list of the storehouses along with their sizes and their features are stored in an online database. The prospective tenants access these databases for selecting storehouses that cater to their requirements. The computerized database system is potentially capable of handling thousands of clients. The access control system also allows a user to have multiple access codes so that he can give access to other people to the storehouses. It also allows the tenants to link more than one storehouse to a single access code.
The secure self storage computerized access control system allows one to set flexible timings for accessing the gates of the storehouses. It allows one to set timings for weekdays, weekends and for any special holidays. On a daily basis, the computerized system can be used for accessing the gate for around twenty four hours. It can be used for setting specific access rights to some tenants and also the hours of access for such tenants. The software application can be used for providing delinquent lockout and tagging tenants as managerial security measures.
As a part of heightened security measures the software is programmed for processing a variety of identification codes from different sources before accepting them. They are built with a user friendly interface for interacting with the tenants and for generation of reports. The secure self storage controller systems are designed to be active even when the computers that they are connected to are switched off. The control systems can handle a large number and variety of security equipment. They can control lighting devices, alarm monitors and any other intrusion monitoring equipment. The controlling system can be programmed to control the security equipment separately or in a combined manner.
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Have It Your Way- Self Storage StyleBy Sarah Little, Blog Executive on December 19, 2006 | No Comments
The self storage industry is full of choices now. As we move towards the retail atmosphere, customers have the choice of several facilities. I would compare these choices to the fast food industry. In fast food, we have choices from chicken, sub sandwiches, hamburgers, Mexican food, etc. There are a variety of choices for everyone.The same is true in self storage. Customers have a variety of choices to choose from. For example, you can go to facility that has just the security gate or increased security. You have the option of having a secure storage unit with door alarms and video surveillance. Some storage facilities go as far as to add the state of the art security you see in the movies. You can also have your unit at a constant temperature with climate control. I always tell people that you can get something cheaper or more expensive but you do get what you pay for. Jack Welch said, “Your challenge is not just to improve. It is to break the service expectations in your industry or market so that customers aren’t just satisfied; they’re so shocked that they tell strangers on the street how good you are.” That couldn’t be truer in the self storage industry.Written by Ronald Smith, PhoneSmart call center reservations specialist.Thank you for visiting our blog. We offer an insider view of the self storage industryWe are PhoneSmart your off site sales force call center in Columbia, Missouri.
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Complaining CustomersBy Sarah Little, Blog Executive on September 12, 2006 | No Comments
By Ronald Smith, PhoneSmart call center reservations specialist.Thank you for visiting the PhoneSmart call center blog, and insider diary of the self storage industry.No one likes to deal with customers who have in issue they would like to address. In the self storage business, we get a lot of calls that require putting yourself in the caller’s shoes.I have been on the other side of the fence and had a complaint. I needed a ride to work for the next month or so. I called around and found a great deal on rates from my house to work. I call in my schedule a week in advance and I get priority pick up. One day, I waited for at least 30 minutes for my cab to show up but it never did. I called the dispatcher to see what the problem was. Needless to say, I was pretty irate because I would have to take a pay cut. He thanked me for my complaint, which made me feel good. You would be surprised how far a thank you can go. He also apologized for the inconvenience and let me know why my cab was late. He also offered a solution and corrected my problem by giving my trip there and back for free.I am empathetic now with customers who call in with a complaint in self storage. Working in a call center, it is sometimes difficult to offer a workable solution. I try to stay away from negative words such as” I can’t do that” or “there’s nothing I can do.” I try to offer solutions such as getting them to the manager’s voicemail or calling to the store directly for them. Another sales technique for angry customers is to put you in their shoes, and confirm that action will be taken.I wrote this self storage blog to say that most customers just want to be re-assured that action would be taken to address the problem.
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9 N. 004 Route 59
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