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Features of Mini Self StorageBy admin on May 18, 2009 | No Comments
Mini self storage services are meant to store the expensive items of households and businesses. The biggest advantage of owning a cargo space unit is that one can access the unit whenever required without having to make any prior arrangements or seeking permission to do so.
Why Use A Mini Storage Service
Today mini self storage services are widely used in the United States. The main reason for their popularity is that the services have a huge array of advantages to offer. The storing systems are beneficial for all who need to rent warehouse at some point of time. Like a person who is getting transferred to another town would need the services of a mini warehouse system. Similarly tourists and students who visit other parts of the world also need storing services frequently. Further, small companies and households too regularly gain benefits of storing in these small units.
More Advantages
Here are some more advantages of using a mini self storage service
- Provides extra space without having to invest more- A cargo space service helps to store all that is extra in one house or workplace. And because developing more space would definitely cost a lot more, people make use of these storehouses for their storing needs. The warehouse service besides providing huge savings also proves to be a superior option as it has no continuing compulsions attached to it. There are no upfront costs involved. All that has to be done is to rent a mini self storing house according to your requirements and you are done. The best part is that all this is available at extremely reasonable cost.
- Provides better security- Apart from being budget-friendly, a mini store room is also more secured. One does not have to worry about the stored articles as proper surveillance facilities are also available at a fraction of the cost. Although most self storage corporations would not offer insurance of the stored articles, one can have them insured by contacting a local insurance provider.
- A cargo space unit makes renovation and relocation easier to perform- The storing services are excellent for both house owners and businessmen. In fact they will be surprised at how this storing system proves to be of extreme help when they are either renovating their space or relocating elsewhere. All they need to do is to store their entire valuable belongings in the unit till the work is complete.
- Stocking up- These systems are also an excellent option whenever a household or a business needs to acquire articles in bulk. During such times the warehouse units provide adequate space that might not be obtainable in the office or home. With the help of a mini storehouse system, a business or a household can rent as much space as they wish to and use it till they want to.
How To Locate A Self Storage Company
There are several warehouse companies listed in the Yellow Pages and the local directories. You can even consult the Classified Section of the newspapers to locate some good companies. The best source of information still remains the Internet. On the Internet one can come across hundreds of cargo space units. All you need to do is to locate some companies close to your office or home and contact them for their services.
Once you locate the mini self storage for your requirement, you will find all your storing troubles vanish into thin air. Storehouses are the perfect answer to all kinds of storing needs at a reasonable price, that too without any long term commitment.
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A Place To Store Your Household GoodsBy admin on January 9, 2009 | No Comments
A mini self storage is the answer to the problem of keeping household or official items safely and in a good condition for a long time. These storehouses are conveniently sized to accommodate small and medium sized household articles like tables and desks. One can also store important official documents like files. Whether one is storing items for homes for sale or official stuff there are two processes that one has to undertake before the items are put in the storehouses. These two processes are moving the items from their respective locations and storing them properly in the storehouses.
Many times one uses public storehouses to store items when they relocate. A mini self storage can be provided by the movers themselves temporarily. But if the movers do not offer any such amenities, one has to search for storehouses from firms that specifically hire them out. In either case one has to pay a considerable amount of fee for hiring the storehouses. Small and medium sized storehouses are generally portable and they can be installed in the household garden or garage, and in the office premises also. Medium sized public storehouses are usually a common sight on the sides of highways.
These are usually provided by the transportation firms and the items are placed in them while they are being transported from one place to another on a temporary basis. Some of these storehouse operators offer to store items for long periods of time too. Usually for a person residing in the heart of the city, a mini self storage that is located on the highway is difficult to reach. It is always better to hire storehouses that are near their houses or offices, especially if they need to be accessed very frequently.
Before moving items into storehouses they need to be packed well. It is better to use boxes of a uniform size as it is easier to stack them together. While arranging the boxes, the lighter ones should always be put on top and the heavier ones at the bottom. Placing heavy weights on boxes that contain fragile items can be very dangerous because the box might not be able to withstand the pressure and break.
While organizing the items in the storehouses it is always better to arrange them in rows and columns and leave walkways between the rows so that one can walk through and access any item without any difficulty. A mini self storage can also be used to store medium sized furniture like tables and sofas. However, they should be dismantled into their constituent components and packed. Trying to pack the items as they are might result in the items occupying a large area in the storehouses. Some items may not be able to fit into the storehouses at all.
While packing boxes it is always better to pack them fully. Loosely packed items might just bang against each other during transportation and get damaged. Padding with newspapers or old cloth packs the constituent items tightly. Any metallic item should be cleaned thoroughly and coated with rust protective substance before they are packed. Before being put in a mini self storage they should be wiped, at least, with an oily rag for protection against rusting. Many of the storehouses are provided with ample security equipment and features. But taking personal security measures is always important.
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Self Storage AccoladeBy Sarah Little, Blog Executive on November 9, 2006 | No Comments
Welcome to the self storage blog, PhoneSmart’s diary of the self storage call center world.I wanted to respond to Dana’s posting from yesterday. Dana is far too humble. Her idea of getting the schedule right is to be 99% correct 99% of the time. She is also too smart to ever think she has the demand patterns completely figured out. That is why she is so good at doing our call center telesales rep scheduling. She is correct that every day brings a new surprise. And although she understands the self storage trends and the trend lines very well, the peaks and valleys will surprise you and the unpredictable nature of the weather and consumer behavior will always throw a wrench or two in her plans.Never the less, Dana is the main reason PhoneSmart maintains some of the best answer percentages, speed to answer rates and service levels of any call center out there. We are typically answering 95% of calls in 6 to 8 seconds. These are not only terrific statistics for a Self Storage call center, but any center in the whole call center worldwide industry would be proud of such stats.Yes we get caught short or long sometimes. But our call center has developed some pretty good methods of keeping people busy if the phones are slow or getting other people on the phones if they go crazy. I know it drives Dana crazy that the self storage peaks and valleys and surprise days are unpredictable. One day she may beat the market and come up with a predictor she can sell to the Dow Jones Company for tracking stocks.Tron
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Changing For The BestBy Natalie Thomas, blog manager on April 21, 2006 | No Comments
Submitted by Angela Perry, Trainer and Call Center Rep
Are changes always for the best? Are they always good? What about seasonal change? Do you have any loose change? Have you ever heard the phrase about “turning over a new leaf”? That phrase is talking about changing one’s personality or behavior. It is amazing how often we either use or imply the word “change” in our daily vocabulary.Here at PhoneSmart we are preparing ourselves for a lot of changes. With the weather and seasons changing there is an adjustment that we have to become accustomed to. Since this is the season that the storage rental industry is booming, both phone representatives and managers should take certain precautions. One is that, as the cliental increases, then so will the frustration levels. It is important for all of us to remember that it is not us that they are frustrated with, but as the temperature and the stress levels rise, so does the frustration levels. So, just be as polite as you can be and do not loose control of the conversation. Remain in control and calm and then you will be successful with any irate callers. Be prepared for the store to be full, or the information not be correct on the screens. It is possible that the manager has not had time to update the screens. It is also possible that as soon as someone has moved out that they have moved in as well. Again, remaining calm and explaining the situation will guide you through this call. Also, prepare yourself for the lovely college students and the specials that fill the stores. “Mommy” or “daddy” will be calling for their child that is going home or on a luxurious vacation for the summer and does not want to hassle with moving their household items back and forth. These will be “easy” calls and they want it NOW and no matter when the child is moving in. Using the “limited availability” will work here, as they do not want their child not to have storage and be left out.On a different perspective with the change of the season, the attire changes as well. It is so easy to dress in “cool” attire to keep from burning with the temperatures increasing. Although the storage industry is a pretty “laxed” industry it is still important to dress and conduct yourself in a professional manner. Instead of advertising your body with revealing clothing, why not advertise your store and sell it? Present it in a way that would be as distracting as your inappropriate attire to a potential client. There is clothing out there that you can be professional and cool at the same time. Please invest in them and then save your other clothing for the outside of work activities.Along with the seasons changing, so is the need for more people. This is a time when hiring is booming as well as the demand for storage is. With hiring people comes a group effort from all. The new ones aboard have to learn everyone and everything. However, those that are currently here have to be patient with the “newbies” and help them along. Lead by example is a huge step in the direction that we need to go with the new ones. It is like watching a baby starting to walk for the first time. Step by step and then they fall down but the good thing is that someone is around to help them to their feet and they try again, and the cycle continues. Although parents are there to guide those children to heir feet there are times when parents have to let the child get up on his own. In another words, it is okay to help the child up and even walk with them but eventually parents do have to let them go. If the parents do not let them go, then the child will become dependant on the parent and never let go. It may be referred to as tough love but the thing about that type of love is that you know that parents are there if you need them not if you want them. This theory works the same with the “newbies”, it is okay to help them if they stumble but there comes a time that you must let them go. In their times of need, a veteran (supervisor, trainer, manager, or other position held people) can be there to give them support at a distance (on a “needing” basis) only. This scenario makes the saying, “you must crawl before you can walk” very clear.Last but not least if we cooperate and accept change accordingly, then it will leave room in our pockets for the change that will make dollars!PhoneSmart Your Offsite Sales Solution
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Voices in the nightBy Tron Jordheim on January 4, 2006 | No Comments
Today’s self storage blog is from Kay Johnson, who is one of the friendly voices you will hear at PhoneSmart on most evenings promoting your storage business.
Voices in the Night
Kay JohnsonIt is unsettling to think of our callers as disjointed voices. In order to establish a rapport with any caller you must put a human face on them. When I answer a call I close my eyes for a second and get a picture that seems to fit the voice. It works very well for me to connect with the caller.
The soft voiced young woman with an unhappy toddler fussing in her ear becomes my lovely daughter in law. She is always on the phone to gather information for my son while he is working. I can see her trying to finish preparing dinner, folding a clean load of laundry, jotting down the answers she is getting and trying to keep my grandson quiet enough that we can both hear and keeping him in sight. I always try to give a little sympathy and encouragement with the storage information. Sometimes all a stressed out young mother needs is a little laugh and to know that someone else has survived it all.
The next caller might be my older son. He has never been in storage and wants to know the ins and outs without letting on that he is a “newbie” so he will not be “taken”. I can almost see him tugging at his earlobe as though the questions are stored there. A little patience will go a long way with this caller. There will be a seemingly endless stream of questions, some that you have never been asked. Take a deep breath, sit back and relax. He will trust you and rent from you if you don’t rush him.
Then there is the abrasive, unhappy voice of my next-door neighbor. She is a decent person but it seems that life just never works out for her and she is always unhappy and demanding. She seems to be always waiting for disappointment and geared up for an injustice. Patience and a voice with a smile in it will do wonders for this caller. You may also get her life’s story or at least the story of today but if we just keep our focus you can win her over.
My first ex husband is next. He is angry at the whole world and cannot get in the gate. Holding an even, professional tone through all of the screaming and obscenities is really difficult. There really is not a good outcome unless he can get all of his aggressions and hostility out. I take a deep breath, think happy thoughts, (I have outlived him) and hope for the call to end. Sometimes when they run down they are repentant and sometimes will even apologize to you when it has suddenly occurred to them that they have been ungentlemanly. (However, do not hold your breath)
My cousin Nadine is next. There are children shouting and dogs barking in the background. Her husband is sitting across the table from her and prompting her with questions. He gives her the question, she asks, you answer, she relays it to him. The dogs bark and the children shout at the dogs to stop barking. Nadine shouts at the dogs, the children and her husband who has prompted with yet another question. The noise and confusion levels escalate but some how you get the agreements and reserve a unit for them. The children shout, the dogs bark, her husband leaves the room and she accepts the confirmation number with a huge sigh of relief – not unlike the one that you have when the call has ended.
Our last call today is my friend from church. She is a businesswoman and very matter of fact. She wants an answer without any chitchat and seems annoyed when you try to give all of the information available. You only need to hang in with her but make sure that you get the agreements and sell the store. She is looking for the best deal and uses a slightly abrupt attitude to make sure she gets the best information. If you let her rush you she will be on to the next because she did not get your best and she knows it. By the time the call ends your professionalism will win her over and she will sign off with a smile that you can hear.
This small technique makes the calls seem less impersonal and helps to relax with the caller and you don’t feel like you have spent hours talking to the jumbled papers tacked to the cubicle walls.
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Good SaveBy Tron Jordheim on October 11, 2005 | 1 Comment
Welcome to the self storage blog, our diary of the self storage business.
We were part to an odd twist of fate the other evening. A lady called one of our clients after hours and the call rolled through to us. The lady stored her belongings at one of the storage locations we service in Canada. She was getting ready to travel out of the country early the next day to the United States. She needed her birth certificate to bring with her to get back into Canada. She had her birth certificate in her storage unit and like many people do, she waited until the last minute to go and get what she needed from her unit.
Of course, her payment had not been processed correctly or she had not made her payment and her unit was over-locked. So of course she was freaking out. We thought we would take a shot at the store’s after hours non-emergency number to see if we could find the store manager and see what he could do for her. Although what we really wanted to say was, “Why are you waiting until the last second to get something you can’t do without?” We got no answer on the after hours contact. We got no answer on the after hours contact number.
We told her that there was no answer and we could not help her. Of course, that was not what she wanted to hear. Then she said she had tried the door and it was open, so she walked into the store office. EEK. The store was supposed to be closed and locked up. I looked up the cell phone number for the owner and gave him a ring. He tracked someone down who could go to the store and sure enough someone else had forgotten to lock the back door at the end of the day.
What started out as an unfortunate customer who had put herself in a bad situation turned out to be a good save on finding an unlocked door. I am not sure what happened to the lady. I hope she got her problem worked out.
I guess you could draw a couple of lessons from this. One: if you need something early tomorrow morning, you may have waited too long to go get it. You should always assume that there will be a wrench in your plan and plan accordingly. Two: it is good to have someone watching your back after hours to catch any weird situations and keep them from spinning out of control.
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The visual tourBy Tron Jordheim on July 28, 2005 | No Comments
Welcome to the self storage blog, where we look at the world of self storage.
It is getting busy and many of you are moving in too many directions. Have you remembered to take your visual tour of the property today?
I almost walked past a piece of trash on the ground today. Each day we put ourselves on automatic and get ready for our routines. We focus on the few things we really would like to accomplish today. While we are doing that, we walk into our stores without remembering to look around and see the litter, the dust or whatever else might be floating around. I guaranteee you your customers see this immediately. So don’t forget to make a quick litter-tour and visual inspection a part of your routine.I walked into a business yesterday that I was hoping to buy from. I got a terrble first impression because the people there had not done their visual tour. There had been trash in front of the store for many days. The store staff didn’t even know that I was already feeling bad about doing a transaction with them before I even opened the door. Why put yourself at a disadvantage?
bye for now, Tron