» Find Self Storage
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Find Self Storage That Caters To YouBy admin on April 7, 2009 | No Comments
You must know how to find self storage space that is the most suitable for your specific needs. There is a wide array of factors that you need to take into your careful consideration in this regard. If you take care of a couple of things, you would not find it a very traumatic experience. Here is a brief rundown on how to make the right selection.
The Length Of Time You Need The Service For
Many things, such as the amenities you need at the storing facility and the contract rates and terms will depend upon the duration of time for which you need to rent the place of safekeeping unit. Therefore, the first thing that you have to decide is that how long you need to store your stuff.
Essential Features
If you want to find self storing that could accommodate all your specific needs, your objective should not be to choose the one that offers a wide array of advanced features. The best storing facility for you is the one that offers you all the features that you need. You should review everything keeping in mind your specific needs and requirements. For example, some of the things that you may like to consider include location, hours of operation, and other such things.
Normal Rate Vs Move-In Special Rate
The next thing that is important for you to find out is whether the rate offered to you is a regular rate or a move-in special rate. Almost every cargo space facility offers a special move-in rate. You will be glad to know that this rate can be as little as just 1 dollar move-in. The objective is to attract new customers – to hook them into renting with them instead of somewhere else. However, these special rates are often offered for a very small period of time. Therefore, make it very clear in the very beginning how long the special rates are going to last and what are the normal rates that you will be charged afterwards.Provisions For Late Payment
While you are shopping around to find self storage - something that is the most affordable for you, you should also keep in mind that most storing space facilities will charge a penalty for late payment. However¸ the actual amount of the penalty varies from one facility to another. Therefore, be aware of the consequences of making late payments when you try to find self storage for your needs. In most cases, you get a grace period of a couple of days to make the payment. However, the grace period also varies. In order to avoid the possibilities of penalties, you must be aware of all these provisions.
Security Deposit
Most facilities will also require you to make a refundable security deposit. You can get this amount back when you are moving out. You also need to be aware of the terms for moving out. For example, a place of safekeeping facility may require you to give a 30-day notice if you are moving out. If you do not give this notice, you may not get your security deposit back.
Last, but not the least, while you are trying to find self storage , you also need to decide about the kind of storing and safekeeping related supplies and amenities that you will need to ensure safety and security of your belongings. Some of the basic amenities include climate control, special padlocks, on-site management, extended hours or 24-hour access, security systems, fences and gates.
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Self Storage Industry NewsBy Natalie Thomas, blog manager on November 7, 2006 | No Comments
PhoneSmart News for November 7, 2006
Top Stories:
** You can now get your Voicemail Messages at your PC Desktop
** PhoneSmart rolls out the Storage Concierge Internet Lead Distribution ClubPhoneSmart now offers voicemail to email service. Tell us to get your store switched over and your store’s PhoneSmart voicemails will be sent to your email inbox immediately after the call hangs up. You then listen to and manage those messages right from your PC. This is very smooth and efficient. You only need one of the popular media player software systems, speakers and enough band width to open small sound files.This means:
* No more calling in for messages…a great time saver.
*immediate notification of messages…for quicker response to customer issues.
Your staff and your customers will love it. Email us now to get your stores switched over.The Storage Concierge Internet Lead Distribution Club is a cost effective and efficient way to rent more units to people searching the internet for self storage. Using leads PhoneSmart creates from its network of lead sources and your own proprietary leads, PhoneSmart researches each lead, rejecting unworkable ones and then follows up with prospects to turn them into Hot Leads and Reservations for your stores.*We take the hassle out of researching and chasing internet leads
*We only send you qualified leads and reservations
*Your cost of acquisition is less than if you worked the leads yourself
This is a terrific win-win-win situation. Email us to enroll today.We want to take this opportunity to thank you for your support and your encouragement. You are one of the many people who have helped make 2006 a great year for us at PhoneSmart. Thank you very much. You are really appreciated.We wish you and yours a very happy and healthy Thanksgiving!
Sincerely,
Tron JordheimYour local self storage unit provider in 2021 Griffin Rd. Dania Beach FL. 33312
Total Quality Assurance Services has quality control testing.
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Who Is Our Customer?By Natalie Thomas, blog manager on September 14, 2006 | No Comments
Who is our customer??? Is it the store manager who is out of his office and can’t take the call, or is it the person looking for storage? I really believe it is the store manager. We work for them to help reserve units when they can’t be in their office to do so. But when the customer calls and says the manager told them to come in but they got there a little late due to traffic, but still during open office hours, but it is a Friday before a holiday weekend and the manager wants to leave early and he doesn’t want to rent to them…then who becomes our customer? The person on the phone!How do we help when the store manager won’t rent to them? I was as upset as the caller was and had to tell them there is not much I could do. But in order for them to get something tonight they are going to have to go elsewhere. They still wanted to make a complaint so at least I could do that knowing it wasn’t going to do much good. And I surely wasn’t going to be able to get them into a storage unit. But I took the information and sent as a trouble ticket (a trouble ticket goes to our admin department with the complaint then they will forward it over to the store or hopefully the regional manager or the owner). I think they should know the storage business they lost and the customer service that was given. We do everything that we can to help the store have their sales increases. We apply our best sales techniques, partnered with customer service.But the worst part of this whole thing is that I still have to take reservation for this location knowing how the manager had treated that customer. But I work for the store manager. (Right??)
Written by Dana Shields, supervisor and dedicated PhoneSmart call center representative.
Thank you for visiting the PhoneSmart call center blog an insider diary of the self storage industry.Great Storage Location in Columbia, MO– on Route B (Paris Road), next to Sonic. All units are drive up, call 573-474-5412 for information.
Quality Assurance Coaching available at Total Quality Assurance Services
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Getting the InfoBy Natalie Thomas, blog manager on August 1, 2006 | No Comments
Ronald Smith PhoneSmart call center representative gives hints on getting customer information.
Welcome to the PhoneSmart self storage blog, a diary of self storage industry.
There are a lot of different reasons that people call the call center. The primary reasons are to inquire about storage or to inquire about their account. In both cases, it is important to get correct information to get their question to the managers or to get a hot lead.There are several ways that you can get a hot lead. The one sales technique that I like to use is the order blank close. The order blank close gets right to the point and asks them for their information. I perfected that type of close in telemarketing. In that job we went through the script and starting asking them their information. I had to work on that technique when got this job. With this job you go for the order blank close. For example, when a caller calls you go through the basic script. Sometimes you can ask for their name at the beginning or you can wait until you get through the agreements. I found that working through the agreements and then asking for the information works best for me. After getting agreement on price, I ask for their name and phone number. If the customer is not interested in purchasing a unit, then I tell them that I will get their information for my notes. The order blank close is a get way of getting them to get in the habit of saying “yes” and watching your sales increase.Self Storage in New Jersey Great Facility in West New York, NJ. Call Rowland Brown (201)869-2330 for all your storage needs and moving supplies.
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Put on a SmileBy Natalie Thomas, blog manager on May 25, 2006 | No Comments
Our PhoneSmart newbie, Mary knows how to treat a customer.
Welcome to the PhoneSmart call center blog, and insider view of the self-storage industry.Customers love to be treated like royalty, after all they are always right. People who call about self-storage are usually on a mission. They know what they want, or think they know what they want and they want the best deal. Sometimes, they don’t care about anything else but to get to the price. They want to get right down to business. Does that sound familiar? Sometimes people are nervous because they’ve never rented before. They don’t know what to ask, or they have a bunch of questions. Some people are calm and easy going. Irate people are usually current tenants and are unhappy about something.Smiling while you are on the phone can give you a cheerful, pleasant impression to the caller. Your smile can do so much for you and you might not realize it. It can slow down that rapid, hard to sell, on the mission type, or make a nervous one feel comfortable, or an easy going person just feel at home. A smile can even defuse the upset customer who would seem to be the most unlikely to make happy.So you see, smiling can help a variety of people and I will warn you, it can be contagious even though a caller may not “see” it.PhoneSmart Your Offsite Sales Solution
Secret Shopping Blog Your inside peek
Self Storage Search Engine Self Storage in Utah -
You want me to do what?By Tron Jordheim on December 12, 2005 | No Comments
Sometimes you get some very oddball calls. The other day one of our reps had a call from one of our client stores and the caller said, “I don’t want to store at your store. I want to store at your competitor down the street. I don’t have their phone number. Can you give it to me?”
Now that takes some nerve. Was this a real caller? Was it our client seeing if we would take the bait?
Our Rep Wendy was polite about it and tried to sell the amenities at our client’s store to see if the person might be a real caller and say, “Oh okay, I’ll try you guys”
He persisted in asking for the competitor’s phone number. She wanted to say, “What do you think this is 411? You can dial 411 too you know. Get off my phone!”
She instead told him that he really couldn’t expect her to give him the competitor’s number and that there was another call coming in that she needed to take. She then said goodbye and waited for the next call.
What would possess a person do make such a call? Do they think that the store staff has so little pride in its own facility that they would just give out the competitor’s number like this?
People are something else, aren’t they?
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