Self storage call center sales reps deal with so many hundreds and thousands of storage callers each month that they can give you the ins and outs regarding storage seekers. Self storage call center sales reps also take so many different types of inquiries and most know how to possibly handle each and every one of them. Some self storage call centers also have secret shopping departments. Many secret shopping companies have mastered the fine art of shopping people in the self storage industry. Secret shopping companies have learned how to critique self storage reps in the most effective way so the person shopped can increase their own skills to the best of their ability.

Other topics in these self storage blogs include vehicle storage, boat, RV and trailer storage. There are also blogs about personal storage use versus the business that needs to store all of their files. How should you store your items in your unit in order to make the most of it? Also, you will find when the best time is to rent or even reserve storage to ensure that you will have a unit available for when you need it. You will read about what climate controlled units have to offer and why it could be the right choice for you. You will also learn about all of the different types of storage products readily available at your nearest storage facility to help you with your move. There are blogs about the different sizes offered at self storage properties and which size could be the right size or type of unit choice for you. 

Blogs are becoming more popular everyday and you can probably find a blog website on any certain topic to help give you a better insight about the blog topic itself. Blogs are a great way to learn about a subject and it is entirely free. While the word Blog is a relatively new term, many people know what is means and many of those people have their own blogs. It is simply people talking about their own experiences and passing on that information to help others become more aware of what is involved with that particular topic. Here, this blog website is all about self storage. So take your time and read through them as there are many to choose from. This site tries to cover many topics about the self storage industry and the self storage business. One blog 6 days a week, every week of the year should be posted on this site. Bookmark this page so that you can readily and easily get back to check out the new blogs that are posted. By the way, the blogs are posted by several different employees and guests, so you are sure to hit various different storage topics. Stay tuned for more valuable pieces of self storage information.

Automobile Storage

Michigan Car Storage

Franklin Park Storage

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

Tweet This Post 

The program includes all of the customer’s information, what they were interested in and the price that we quoted to them.  It will show the number of units that are available as well as specials and unit prices.  Self storage owners don’t need to keep a paper trail anymore, as everything is stored on the computer, bringing this process to the 21st Century. Managers can also type in any notes regarding the prospect as well as set reminders as to when they need to call them back. This makes the entire process quick and easy to manage. 

This is another great service that PhoneSmart offers our self storage clients and if you’d like to take advantage of the service, contact us at immediately. We can also give you the sales support needed to catch those missed calls. 

Written by Robin Turner, Call Center Manager

Thanks for reading our self storage business blog, where we talk about life in a self storage call center.

78728 Car Storage

Rent storage at 8514 Liberty Rd, Randallstown, MD 21133

Are you moving to Kansas City, Missouri? Visit our partners at Kansas City, Missouri moving information center.

Find Self Storage at your premier national and local self storage unit finder.

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

Tweet This Post 

Tron will be racking up lots of frequent flyer miles this time of year. His itinerary looks much like a giant Where’s Waldo puzzle so chances are you’ll be able to catch his seminars and roundtable discussions near you.

Take a look and be sure to attend his dynamic seminars:

August 22-24 Missouri Self Storage Association
Tron will be conducting roundtable discussions on Using Call Centers to Create More Rentals.
 
September 5-8 Self Storage Association at Caesar’s Palace, Las Vegas, Nevada.
Meet Sarah Little and Natalie Thomas from PhoneSmart’s Total Quality Assurance department. Tron will also present roundtable discussions, which are always popular.

PhoneSmart will also have a booth there, stop by to find out about our awesome new sales training and secret shopping services.

October 12 Wisconsin Self Storage Association at the Wisconsin Dells.
Tron will do a breakout session on Getting Inside Your Customers’ Minds.

October 30 through November 2 Florida Self Storage Association.
Tron is giving a seminar on Training Your Staff to be Great Sales People.

PhoneSmart will also have a booth at the trade show.

November 8-9 California Self Storage Association
PhoneSmart is a sponsor and Tron will be leading a roundtable discussion on Top Notch Sales Training.

If you’d also like expert advice on quickly getting through airport security lines and effective suitcase packing, then Tron is your man.

Presented by Sarah Little, TQA Account Executive

Thanks for reading our self storage blog. We offer selling solutions to the self storage industry.

Visit our Self Storage Pod Cast.

Are you moving to San Antonio, Texas? Visit our partners San Antonio, Texas moving information center.

Find self storage at 115 Park Ave, Basalt, CO 81621

Find Self Storage at your premier national and local self storage unit finder.

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

Tweet This Post 

When you buy a link on Want2Store and get your free web site, this is what you get…

Look at www.justestuff.com and see an example.

Here you go:

Possible Pages include:
Email list page
Driving direction page
Calendar page
Event page
Online form
List form (to build marketing lists)
Bulletin board
Document page
Price page
Picture page
Frequently asked question
List documents
Benefits include:

Professional Templates
You can choose over 100 professionally designed and customizable templates to create your websites!

No Software to download!
The administration/publishing interface is web browser-based, so it can be accessed from anywhere in the world at anytime.

Navigation Bar / Buttons / Menus
Site Express allows you to create customizable / professional looking navigation menus and buttons.

WYSIWYG browser based editor
Interactive editor that allows you to style your html contents without knowing html codes or any other programming language. This editor is very similar to MS. FrontPage/Dreamweaver and it’s web based!

Real Time Integrated Shopping Cart
There is an integrated Shopping Cart that can be added VERY quickly. The shopping cart has real-time UPS shipping integration, 3rd party credit card processor integration, and a fully customizable administration utility.

List Manager
Build-in list manager that will allow your visitors to subscribe their email address to your site. You can then broadcast your advertisement or information to your subscribers as easy as 1-2-3!

Real Time Stats
Real time webstats that will display traffic and visitor information of your website. This will help you manage your growth and marketing directions!

Page Colors
Select from over 1000′s of background colors, text colors and link colors for that unique look.
Background Images

Most templates allow you to choose from over 100′s of background images for your page. The background images are optional. You can even upload your own!

Image Library
Select from over 1200 images in the image library.

Icon Library
Some of our templates use an Icon for the upper left of the page. You can select from our library or upload your own Icon.

File Up-Loads
File up-loads through the browser, both images and HTML files.

File Management
Complete file management through the browser. Eliminating all need for FTP. You can Up-Load Files, Rename Files, or Delete Files.

Advanced Page Editor
The HTML code for your pages can be edited at any time. You may add javascript or enhance your pages in any way.

Manage Pages:
Add, Remove, Or Delete a Main Page or a Sub-Page.
Add/Edit content on pages, change the PageType, or change the name of a page. You can also “Change Page Order” or “Pages Per Line” in the manage pages section.

Site Options:
Change your header text, graphics, or colors. Change your websites lefthand graphic or your footer information. From the Site Options section you can also change your : Theme, Buttons, Metatags, or Site and Text Colors.

Manage Images:
View / Delete images that are currently available to your website. You can also upload new images to be available for content on your websites pages, or for product images.

Company Information:
Change your company information, footer information, administration password, or register a domain for your website.

WebSite Marketing:
Register your site on Search Engines, or do an email marketing campaign with all emails in you email list.

E-Commerce Options:
Activate and setup your e-commerce catalog on your website. You can add products that you want to sell, setup your shipping methods, setup a real-time credit card processor, or view orders that have been placed on your website. You can also view full website visitor statistics from this section.

Manage Categories Section:
This section allows you to add, edit, and delete categories from your catalog (place on your web site where your products are sold). Categories group up products so that customers can quickly find what they are looking for. If you delete a category, all the products under that category are not deleted, but you will have to assign them to a different category under the “Edit Products” section in order to have them visible in the catalog.

Manage Products Section:
This section allows you to add, edit, or delete products from your catalog. If you delete a product it is gone for good, but if you set a product’s status to “Inactive” then the product will not be seen from the website, but it will not be deleted from your catalog. To set a product to “Inactive” edit the product, and under the “Active Product:” section, set the drop-down to “No”.

View Orders Section:
This section allows you to view orders that have been placed on your website. You can view them by date ordered, by amount of the order, or all of the orders at once. Once you have the orders listed, you will see all the collected information about the order, and will have the option to delete the order (which is permanent) or you can bring up the printable version, which creates a order that is print formated.

Shipping and Tax Section:
This allows you to set shipping and tax options that are appropriate to your needs. The tax is figured out based on your state, and a percentage that you set. The shipping is more complex, and can be setup to fit almost any need. See the Help under the shipping section for a more detailed explaination.

Real-Time Processors Section:
This section allows you to select which real-time credit card processor you want to use. You will need to have an account setup with these processors in order to use them. Or there is the “Regular SSL” option that doesn’t use a 3rd party processor, but collects all the information from the customer locally.

Terms and Conditions Section:
The terms and conditions are displayed for the customer just before the final checkout is completed. It can be last minute details about the order, or simply the terms you have layed out for the order.

Check Statistics Section:
This section give full statistics about the visitors to your website. It gives visitors, page views, by date, and also tells ip and connection information. There is even a graphical representation of the hits to your website.

Turn E-Commerce Off Section:
Toggles the E-commerce on your website. You can turn it on and off without loosing any product or sale information, but it isn’t recomened to click this button unless you are serious about turning the e-commerce off so that customers can’t make purchases on your website.

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

Tweet This Post 

I pulled this article from the Inside Self Storage magazine. What is your company doing to promote education?

PhoneSmart Essay Contest

Scholarship woos bilingual workers

By Kimberly Hundley

PhoneSmart Director Tron Jordheim knows he’ll need Spanish-speaking employees to bolster his business in years to come. So will other companies. Rather than wait for Mohammed to come to the mountain, he’s done something better: He’s created a scholarship-essay contest to support bilingual skills in the local workforce.
This year, PhoneSmart will provide two $500 scholarships to students of higher education in mid-Missouri. Those eligible include high school students living in Boone County, where the company is headquartered, and college students attending schools in the area. Younger applicants are asked to write a comprehensive report on how being a Spanish-English speaker creates career advantages; the second group must write an essay on the challenges and rewards of creating a bilingual society. The deadline is Oct. 31, and contest winners will be announced in December.

“Missouri is in the position many states were in several years ago,” Jordheim says. “Our Spanish-speaking population is just starting to bloom. We have the choice of resisting this change or embracing it and making the best of it—because we’re not going to stop it. The best thing to do is welcome Spanish speakers into our workforce and view their language skills as a positive, not a negative.”

Bilingualism particularly affects PhoneSmart because many of its self-storage clients are in areas with significant Spanish-speaking populations. Though statistics indicate 75 percent of U.S. Hispanics are comfortable speaking English, businesses that can speak to them in either language have a tremendous sales advantage, according to Jordheim.

“The odds of writing a reservation double or triple if you can speak Spanish with someone. It creates immediate rapport,” he says. “Even though the Hispanic population is not yet a major portion of self-storage users, they are moving up as a demographic in the market. They will be storing stuff soon, and lots of it.”
Learning the Art of Scholarship

Since this is Jordheim’s first shot at crafting a scholarship program, he isn’t sure what to expect. For his first publicity effort, he mailed an announcement to high schools in the area in May. The timing wasn’t the best—schools were just about to break for the summer and PhoneSmart received no response. Jordheim then attended a conference about statewide population growth at the University of Missouri. Representatives from several local colleges praised his idea and pledged help to promote it.

In September, another announcement was sent to area colleges and follow-up calls made to high school guidance counselors and financial-aid offices. “We’re also doing a mailing to food and construction businesses, because a large percentage of new immigrants work in those sectors and have kids in school,” Jordheim says. “Our main flier is in English with a Spanish blurb.”

As of press time, Jordheim’s expectations were modest: “I hope we get a lot of essays, but I’ll be happy if we get 10. It takes time to get the word out about a new scholarship, and our statistical area is small (we probably have a local population of 150,000). But if we get a good response, I’d like to do more next year and give away a lot more scholarships.”

While the jury is still out on the program’s rate of response, contest jurors are in and ready to go. PhoneSmart has enlisted the help of two employees to review and judge submitted essays: Lucia Darnell and Bolivian-born Alexia Cardona. Jose Garcia, Cardona’s father as well as an assistant professor at University of Missouri-Columbia, is also on the judging panel.
Double-Edged Benefit
Jordheim freely admits the scholarship program isn’t completely altruistic. “Five years down the road, we’d like to have more Spanish speakers working for us than we do now. If we can encourage those capable of being fluent in Spanish and English to work on their skills, we’ll have a bigger pool of candidates,” he says. Though he doubts this year’s recipients will become PhoneSmart employees, Jordheim believes the program will increase people’s awareness of the importance of bilingualism and the company’s interest in those skills.

“The world is a very small place these days,” Jordheim says. “If PhoneSmart can do business with all the Spanish speakers in the United States, we can eventually do business with Spanish speakers throughout the world. The potential for future business is very real.”

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

Tweet This Post 

We are seeking APPLICANTS
for the Inside Self-Storage Scholarship Program!

Do you know someone who could use some extra help with college expenses? Time is running out to take advantage of some FREE MONEY FOR SCHOOL.

Inside Self-Storage is proud to offer its annual Scholarship Program, which provides five $2,000 educational scholarships for deserving individuals. The deadline for this wonderful opportunity is NOVEMBER 1st, so please encourage your employees, customers, co-workers, friends and family to apply!

Anyone 17 years of age or older who works in the self-storage industry – or is closely related to someone who does – qualifies. Eligible applicants are those planning to attend college or university during either semester in 2006.

Winners will be selected by Dec. 31 and notified in writing by Jan. 30. They will publicly announced and honored in a ceremony at the
Inside Self-Storage Conference and Expo
at the Mandalay Bay Hotel in Las Vegas, Feb. 28-March 3.

To view a complete list of guidelines and download an application, visit www.insideselfstorage.com/application.
For more information, e-mail mreed@vpico.com.

This is great. Make sure you apply for one of your loved ones, Tron

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

Tweet This Post 

I am sorry I didn’t put in an entry yesterday. We have been busy fighting the virus worm that has caused some pain and suffering around the country. We hvae stopped or successfully blocked so many viruses and worms that we were very dissapointed when this one “Got us”. I guess we shouldn’t feel so bad. ABC news apparently had to use their old electronic typewriters from 1982 to write the copy for the evening news the other day, because they were fighting the worm. We had some disruptions in our fax servers that caused some delays in notifications. But we should have everything back to normal by the end of the day today or tomorrow morning.

And we have a winner in our “free registration ” contest for the SSA show next month We picked the winner at random form the entries sent in. The winner is Alan Jones of Stor-n lock Self Storage. Way to go Alan!

I am sorry you all couldn’t win. But I hope to see you in Las Vegas anyway!

bye for now.

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

Tweet This Post 

One great reason to attend the Thursday morning sessions at the Self Storage Association meeting in a few weeks is to see the first class of Self Storage Hall of Famers. I will be tickled to see Gordon Burnam inaugurated. Gordon Burnam is a big part of how PhoneSmart got started and how I got involved in PhoneSmart. Gordon also has a great story of how he got started in self storage.

Gordon was a builder who was building houses and apartment complexes in Columbia Missouri. He owned a few apartments and was getting established as an owner/developer. Columbia Missouri is one of those college towns that started growing and developing over a hundred and fifty years ago and has never really slowed down for a minute. Gordon was one of those guys in the right place at the right time with a good plan. He was courageous enough to create some momentum and some luck.

There was never any time for Gordon to take time off in the summer as it was busy building season, so he used to take a time off in the winter and pack up the kids and head south for nice weather. On one trip to south Texas in maybe 1972 or so, the family hit a patch of rainy weather. The kids were getting fidgety, so Gordon and his wife Mickey loaded the kids in the car and went for a drive. They drove by a row of garage doors and a sign that said “mini-warehouses”. A little alarm went off in the back of Gordon’s mind and he knew he had to check this out. So they pulled in and visited with the site manager. Gordon was intrigued. He asked for a copy of the lease, which the site manager gave him and the family loaded back into the car and continued their vacation.

When Gordon got home, he was determined to build one of these mini warehouses in Columbia. It sounded like a landlord’s dream: good rental per square foot rates without plumbing. Gordon talked to his banker friends who all told him he was nuts. That probably just encouraged him and he found a way to finance the first project. That project is still renting units and is the location for the home office of the StorageMart companies and PhoneSmart.

One of Gordon’s banker friends bought into the vision and signed on as a partner. The first of the Burnam storage companies was born. Over the years all kinds of opportunities presented themselves. All of Gordon’s and Mickey’s kids eventually joined Gordon in the business. There were several incarnations of multiple facility portfolios that morphed into other opportunities. Many of you may remember Storage Trust, which was the 4th or 5th largest storage company in the country when it was bought it in the late 90s. That was a Burnam project. The current incarnation is StorageMart with over 50 facilities around the country.

Although Gordon is no longer active in the day to day management of the business, his influence and legacy is felt throughout the company. He is very deserving of the recognition he will get on September 8th. If you have a chance to visit with him, you should.

It was with Gordon’s urging that PhoneSmart was created to provide extra rentals to the StorageMart stores and to its other clients. So here we are, poised for the next opportunity. From my standpoint, the next opportunity is coming in the next phone call we field for one of our many clients. Maybe it will be a rental we help create for your store.

Tomorrow is the last day to enter the contest to win a registration at the SSA show from the self storage blog. Look at yesterday’s submission for details.

Bye for now,
Tron

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

Tweet This Post 

Today a client with a new store about to open asked how the calls broke down as far as number or rental inquiries, non-rental inquiries and leads created.

Here is what we experience.

Typically about half of the callers we talk to are rental inquiries. He rest are current tenants or other callers. We usually turn 15-20% of rental callers into credit card reservations. The remainder of rental calls we turn into hot leads. There are usually no more than about 10% of rental callers who do not give us any information at all.

New stores do not always fall into these numbers until they have been up and running for a while. When the stores are not officially “open”, it is hard to capture many leads. Most people have a fairly immediate need and won’t give us info if they don’t think they can rent at that store in the next week or three. Until we have a current unit mix with pricing, it is difficult to create leads. People want to know about cost/value, and we need to be able to close them on all aspects of the storage experience to create a quality lead. It is next to impossible to get a credit card reservation until a store is officially open. People need that level of confidence before committing to store. New stores also attract a lot of sales people trying to sell yellow pages, coupon ads, etc. When we take “All calls” for a new store, the averages do not work out.

Once we start taking overflow calls and the stores are actually open for business, the averages start to fall into the norm. If a new store does a lot of advertising, then we get more like 75% rental inquiries rather than the 50% I mentioned until the stores starts to get a significant tenant base.

We have a winner for our Inside Self Storage Miami Conference Gold Registration package. Her name is Amanda Coyle. She entered our “pick your favorite self storage blog entry” contest. She picked entry number 84 as her favorite. Entry number 84 was the winner with the most votes, too. Amanda was picked at random from all of you who were kind enough to play the game. Yeah Amanda!

bye for now,

Tron

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

Tweet This Post 

Vote for your favorite self storage blog entry. Email me with the title and number or your favorite entry (found at the bottom right hand corner of each entry). We will do a random drawing from everyone who votes for a favorite entry. The last day to enter will be June 1, 2005. The winner will be announced here on June 3rd, 2005.

Here is the agenda-at-a-Glance for the upcoming Inside Self Storage conference. Visit with self storage insiders and learn more about the self storage industry.

Wednesday, October 26
8am-5pm Developers’ Seminar

Thursday, October 27
9-10:15am Keynote Presentation
Dr. Gayle N. Carson, Seminar leader & Management Consultant

10:45am-12:15pm Concurrent Sessions

Getting Started in Self-Storage
This industry primer will get you acquainted with the essentials you will need for success.

Homeland Security
Learn how to protect your investment while staying compliant with the Homeland Security Act.

Creative Unit Mix & Site Design
See the latest trends and features in developing an up-to-date storage facility.

1:30-3:00pm Concurrent Sessions

Industry Overview
An encompassing presentation of where the industry is headed and how the competition is doing.

Marketing Strategies
Learn how to send an effective message to your target market.

Feasibility Studies
Learn the essentials of site selection, economics for storage, and how to determine if the plan you envision is the “right” investment.

3:15-4:45pm Concurrent Sessions

Advice From a Pro
From measuring manager performance to rate issues, this seminar touches on business-operational issues every owner and manager needs to consider in today’s competitive market.

Conversions
A comprehensive look at converting existing structures for self-storage use.

Building Boat & RV Storage
Learn the special accommodations to integrating this revenue-booster into your facility.

5:15-6:45pm Prime Time Open Forum
An unparalleled opportunity to learn from the pros and from your peers!

Friday, October 28
8-10am Security & Software Summit
A unique opportunity that allows you sample the gamut of products and services, while receiving a sense of what’s right for you.
8-8:50am Concurrent Sessions

Records Management
Explore some of the common misconceptions and learn how incorporating records management into your facility can generate revenue.

Climate and Humidity Control in Self-Storage
It’s not the temperature – it’s the humidity!

Southeast Insurance Issues
Advice and information on how to insure storage facilities in the Southeast.

9-9:50am Concurrent Sessions

Winning Sales Strategies
Learn to anticipate your customer’s needs and boost your bottom line.

Legal A-Z
For beginners to seasoned self-storage professionals, this session covers it all.

Turning Water Into Money: Incorporating a Self-Service Carwash
From starting the building process to opening day, this session covers working with a supplier, financing options and much more. Learn how this added feature can mean big profits for your site!

10-10:50am Concurrent Sessions

Embezzlement Prevention
Learn 27 embezzlement techniques used by self-storage employees and how to prevent this type of crime.

Legal A-Z Continued
For beginners to seasoned self-storage professionals, this session covers it all.

Building Your First Facility
Put yourself in the “power position” when negotiating your construction contract.

11-11:50am Concurrent Sessions

Refinancing
Learn what to expect in rates, terms and cost when refinancing.

Marketing to the Spanish-Speaking Customer
Learn how to send an effective message to the largest growth group in the country.

Facility Management
Strategies that cover the key areas of operations, training, marketing and sales.

12noon-5pm Expo Hall Open
5-6:30pm Cocktail Reception

Saturday, October 29
8am-2pm Management Workshop
This is the one you’ve heard about – a valuable tool for managers, this focused, intensive training will cover pertinent topics such as marketing, legalities, operations and collections. Industry heavyweight Joe Niemczyk will conduct this advanced-level daylong seminar with his trademark wit and wisdom.

8-9:30am Q&A Session: Ask the Brokers
Before attending our buyers’ and sellers’ meeting, take a moment to ask our panel of the nation’s leading real estate brokers who specialize in self-storage about the current state of the market. Whether you own a facility, are thinking about buying a facility, or are just interested in knowing more about self-storage investment opportunities, this session is for you!

9-11:45am Vendor Presentations
Individual vendors present these special 45-minute sessions with you in mind! Learn in-depth about products and services, ask questions and compare suppliers. Informative and entertaining, Vendor Presentations are an excellent complement to your Expo experience.

9:45-11:15am Buyers’ & Sellers’ Meeting
Whether you are looking to expand through acquisitions or positioning a property for sale, this premier meeting is the place to be. We divide the room into geographic regions, then invite buyers, sellers and brokers to discuss the possibilities. You just might walk away with a bargain in hand!

11:30am-1pm Roundtable Discussions
These more personal, interactive discussions have become a favorite of Expo attendees. A variety of timely topics presented in an informal format give you the opportunity to get up close and personal with our industry experts. Choose from a variety of hot topics and join the fun!

1-4pm Expo Hall Open
*Agenda subject to change without notice.

I hope to see you there!

bye for now, Tron

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

Tweet This Post 

We are taking whatever steps needed to make sure we are staffed heavily enough for the entire end of month period, especially Monday and Tuesday the 25th and 26th. These two days will feel like the retaining wall has broken and the demand will be overflowing. If you aren’t already using PhoneSmart to catch your overflow calls, you will miss a lot of business on this last week of April. Those renters you can’t handle will all be going down the street to rent with PhoneSmart clients. While renters will get a busy signal, no answer or a short and curt treatment on the phone at your number, because you have no back-up plan to handle the excess traffic, your competitors will have our experienced sales reps watching their backs, making sure your rental inquiries end up in our clients’ stores.

I have great faith in our PhoneSmart reps because they have experience levels second to none. I am pleased to announce here and now for the first time that PhoneSmart has exceeded 200,000 leads and reservations. We started taking calls on Christmas Eve, 2000 for 15 stores. Our first leads and reservations were written on that day. Some self storage insiders thought a call center that handled a variety of clients was a silly idea. Some store owners still mistakenly think we are a cost rather than a money maker. Today we crossed the 200,000 threshold. Lead 200,001 was written by our sales rep Ann and went to a Central Self Storage store in Island Park, NY. It was for a Pharmaceutical rep that needed a unit right away. Because we prevented this call from going to Central Self Storage’s competitor, the Pharmaceutical rep took a unit with Central. As you know, a Pharmaceutical rental might stay for years. If 200,001 leads and reservations won’t make you a believer in PhoneSmart yet, let me know what it will take!

I’d like to send out a huge thank you to all of you who helped get us to 200,001. All our clients and the self storage associations have been great. We look forward to 200,000 more. Bye for now, Tron.

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

Tweet This Post 

bye for now, Tron

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

Tweet This Post