Call Us About Call Center

At the PhoneSmart Call Center our specialized computer program tells us vital information we need to help a future customer rent a self storage unit. We know the price and current specials, as well as the availability of different sized units, boat storage and any basic information about the self storage site that our client wants a caller to know. Another important thing we have access to is the directions to different storage locations. We have directions from major intersections, as well as familiar landmarks in the area. This helps us make sure the customer knows where they are going, and makes sure that it is the location they were looking for. If we answer for multiple properties for the same company, we will have that information at our finger tips also. Many times in the larger cities there will be many self storage locations for company XV, but the caller has called a location that is not as convenient as the other XV location across town.

Even though we try our best, sometimes our directions are not accurate. The name of that grocery store has changed or that restaurant has been torn down. It can be very frustrating for phone reps, and our admin department tries their best to keep everything up to date.

PhoneSmart is taking the guess work out of dated information with their on line updating service. This website allows each individual self storage site that is our customer to go online and update any information that we are giving to potential self storage callers. Why is this so important? Being up to date in your business information allows PhoneSmart to be able to turn around and relay that information about your self storage facility to the caller. If you only have one 10×10 left then you do not want 3 different callers to want to rent that particular unit. Taking that quick minute will save you the potential confusion with customers when they want that last 10×10 but you rented it two hours ago and did not update your site. This program is also great for updating holidays and unexpected times out of the office, when bad weather may strike or a power outage in the neighborhood.  

That is one of many reasons it is fun to take a call from someone needing storage in Mid-Missouri, where we are located. We are not only reading local directions off of a computer screen, but we actually know where the local self storage facility is located and the easiest way for a customer to get there. You can even put in some other landmarks that you may know into the conversation to help guide the caller to the appropriate self storage location. And every now and again it turns out we know our caller. My co-worker just had a call from her brother’s next-door neighbor. Talk about a small world!

If you would like information on how you can turn your missed calls into profit while providing them with the most accurate information about your site, then contact PhoneSmart for information. Call 866-639-1715 today.

Storage Concierge is your premier Storage, Storage Unit, Car Storage, RV Storage, Furniture Storage, Boat Storage, Yacht Storage, Self Storage finder.

California Storage Units

Local Self-Storage

Tweet This Post 

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

View Staff's Profile      Subscribe via RSS