Call Center Compliments

Glennetta is one of our call center part time evening college student employees who is studying to be a lawyer.  She is typically quite reserved and hasn’t been with the company very long.  Yet she certainly puts into place, all of the sales techniques that she’s learned since she’s been with us. One evening she took a call from a woman who needed to rent a self storage and she did just that.  Over the next 14 minutes, Glennetta helped her determine the size of a unit that would work for what she needed as well as answer other numerous questions that this caller had.  She wanted to make sure that they understood the storage unit process and took full advantage of Glennetta’s expertise.  To Glennetta’s surprise, at the end of the call, the customer asked to speak to her supervisor so they could “tell them what a fabulous job she did”. 

She told the supervisor:
“She did an amazing job.  I’m a manager for Nordstrom’s and she was so… there’s a difference between friendly and being warm, and she was very warm. It was actually a really nice experience to be on the phone with her.  She just had this warmth to her where you felt kind of connected, especially for speaking with a total stranger.  So I just wanted a supervisor to acknowledge her for that. She did a fantastic job… She was a sweetheart!  Glennetta was very warm and did a great job”.

It’s encouraging to get complimented like this and especially by a “total stranger”.

Written by: Robin Turner, Call Center Manager

Thanks for reading our self storage business blog. We know sales and self storage.

PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

Self storage is waiting for you at 16825 Tye St. SE, Monroe, WA 98272

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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