Being Appreciated

I learned this past week it is great to know that your business is appreciated. Recently I encountered a problem with my bank and had to speak with a call center representative. The first person that I spoke with was not very helpful and seemed pushy. She did not address my problem. I felt as if the bank did not appreciate me and I no longer wanted to bank with them. When I called back to let them know that I was not satisfied with the customer service I received I spoke with another representative. He was very helpful, addressed my problem and apologized for the awful service that I preciously received. He also asked if there was anything that he could do to keep me as a customer. When I ended the call with him I felt as if the bank appreciated me.

This incident helped me realize that one encounter with a representative of a corporation can change the customer’s view of the entire corporation. So, especially with self storage when someone calls inquiring about a unit or the storage facility you should let him or her know that his or her business is appreciated. Always be patient and listen to the customer’s problems and requests.