Back to the Basics

manager: Thank you for calling xyz storage.
customer: Yes. Can you give me the price of a 10×10 storage space?
manager: Yes, it is $100 a month.
customer: Ok. Thank you.

This kind of conversation always hits a nerve with me. The reason is,we are doing the customer a disservice if we do not ask them what they are storing or find someway to ensure that size is the one that will fit all of their belongings.

We are here to provide the customer with the best service that they can get. What happens if the customer comes down to the site and is ready to store their belongings and they find out that they need a bigger size? What would happen if the size that they needed, the facility just filled an hour ago? This customer would be angry and maybe decide not to rent from that facility and the business is lost.

We cannot be scared to ask the caller what they are storing. This way we can

1). Ensure that they are not storing things that are not supposed to be stored in the space 

2). Ensure that the size will accommodate their belongings.

The caller would then be happy because we asked them and now the size they are paying for is the size that best fits them. Go above and beyond for the customer always, but sometimes doing the basics, will win you over with the customer.

Written by: Joel Little

Thanks for reading our self storage blog and inside view of the self storage business.

PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

Rent self storage at 1723 E. Florida, Springfield, MO 65803

Tweet This Post 

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

View admin's Profile      Subscribe via RSS