Are There Really Second Chances

There’s a new Taco Bell in my town. It had been there for a while and then one day the building was completely demolished to the ground and they began building it back, from scratch. Unfortunately, I think they did the same thing with the employees they had at the time.

Since the new building has opened, I’ve eaten there twice. Each time some one went through the drive-thru and brought me a meal. When I bit into that first anticipated bite of yummy, spicy goodness, I was distraught to find it was not what I ordered. My baja chicken chalupa did, in fact, have beef on it! Normally, I’d keep eating but Taco Bell beef always upsets my tummy, so I couldn’t eat the rest of it. I looked at the receipt and sure enough, there were the letters “CHK”. I can only assume that those three letters verified that I had requested poultry and not cow.

Yesterday my sister was on her way to my house and called to ask if I wanted anything from Taco Bell; she was in the drive-thru. My mouth watered and I thought about my favorite food from there- a baja chicken chalupa. I could hear her ordering it just moments after I told her what I wanted. She even asked for extra fire sauce. A few minutes later she came through the door, bag in hand, and gave me the taco. I eagerly unwrapped it, poured on the fire sauce and took a large bite. After the taste of the baja and fire sauces calmed down I realized that something didn’t seem right. I could feel my tummy already telling me to stop immediately. I peered into the taco and there it was… COW. Not again!

I thought about calling the establishment and letting them know about both instances in which they’ve put the wrong meat in my chalupa. I didn’t make the call, but I probably should have. What would it have changed at that moment? I’d still have been sitting on my couch with Betsy in my chalupa. I wasn’t going to go out right then and get a replacement, so it seemed futile to make the call.

This particular location is not the only Taco Bell in town. In fact, the other location is closer to my house, it’s just that this location is nearer the places I most often frequent, namely Wal-Mart. I have decided not to go there again. I can drive to the next exit down from mine and get what I want and know it’s the right order.

Luckily for me, there is more than one of the same establishment in my town. Even if there weren’t another Taco Bell, I’m sure I could find somewhere selling Mexican food. Self storage customers probably wouldn’t give a facility two chances to mess up their “order” or treasures. All it takes is sometimes one mishap and they’ll go to the next guy down the road who sells the same thing, or something similar. It’s important to pay attention to each customer and what they need.

Written by: Sarah Little, TQA Executive and Blog Editor.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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