And What Were You Needing Storage For?

Can you believe it?  It is already that time of year.  You know that Christmas is right around the corner as soon as it hits October.  The retain stores seem to let you know really quickly.  As soon as those Halloween decorations come out, so do the all Christmas decorations.  Then you know that the Christmas shopping season has officially begun. 

For the self storage industry and self storage owners, it’s a good thing.  So don’t fret.  In the Call Center we are getting used to hearing someone state that they need a small self storage unit for storing their gifts that where purchased for the family members, the nosey ones in particular.  And sometimes it doesn’t always mean the kids.

So the next time you speak to someone who is inquiring about renting a small self storage unit, ask them if it’s for storing Christmas gifts.  Careful how you say it, you don’t want them to think you’re asking that for the wrong reason.  You have to say it with a chuckle.  And when they ask why, let them know how many customers are now using storage to hide gifts. 

You never know.  If the customer was intending the unit to be for something else, you could have just given them a good reason why they would need a larger unit or a second unit.

It’s also a helpful little ice breaker.

Written by Robin Turner, Call Center Manager

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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