A Good Reputation

The other day, I had to call my cell phone company to ask them a few questions regarding my bill. It was a terrible experience. First, I was on hold for what seemed like forever, it was really about fifteen minutes. Second, I was transferred to three different people before I finally got a hold of someone that could help me. Third, the representative that I spoke with was extremely rude. I was not happy with my calling experience.

I am glad that when self storage customers reach the PhoneSmart call center; their experience is generally pleasant. Our sales representatives use sales techniques that ensure callers are provided with all the information they want or need. They also do everything in their power to complete a reservation for PhoneSmart clients. The clientele that Tron and the rest of the PhoneSmart team work so hard to attain and retain are paying for quality call center service. I know that on one or more occasion, clients have switched to other call center services and then returned to PhoneSmart; the quality of other call centers just does not compare. I am glad that I am working for a company that has a reputation worthy of its services.

Written by: Shauna AuBac, outbound call specialist.

Thanks for reading PhoneSmart’s self storage blog, a diary of the self storage industry.

PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

Reserve your storage space at 103 Stone Mill Rd, Lancaster, PA 17603

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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